Monique Helsen Email & Phone Number

Bozeman

Led three teams of Software Developers who ensured customizations could be upgraded by automated systems without failure. This included setting team priorities, establishing adequate resources, participating in architectural discussions, ensuring release commitments were met, and acting as ScrumMaster. Liaison between Upgrade Engineering, Customer Engagement, Product Management, Technical Support, Operations, and Development to guide product direction and champion the need for quality code, stable environments, and seamless fast upgrades for the world’s best CRM product. In five years we went from all sites needing manual intervention to over 80% of sites upgrading seamlessly. • Achieved > 90% auto upgrade rate (previously 0%) in five years• Created great teams by hiring, mentoring, and motivating talented individuals and fostering a culture of trust, communication, transparency, and cooperation• Championed excellent customer experiences by promoting coordination between cross-functional teams including Development, Product Owners, Technical Support, and Operations• Advocated best practices such as Test Driven Design, Unit Testing, Code Reviews, and Continuous Integration• Proactively and retrospectively solved problems with respect to software and system failures

Bozeman, Mt

Managed a team of nine Application Engineers and Quality Assurance specialists to seamlessly rewrite customized code to managed frameworks. Then led a team of four engineers to envision, architect, and code the microservice to support automatic upgrades of Oracle Service Cloud. Trained teams in India on best design practices, test driven development, code reviews, agile development methodologies, and the newest technologies. • Site upgrades were successful with > 92% not reporting any problems after the version upgrade• Eliminated non-managed customizations until <5% of implementations need manual intervention• New system reduced the need for hundreds of hours of manual scheduling per year • Created policies and procedures to increase quality of deliverables and collaboration between teams • Managed both remote and local individuals with a wide range of skill sets and experience• Established short term objectives and long term career goals for each team member tags: Python, Flask, Alembic, RabbitMQ, agile, distributed, remote

Bozeman, Mt

Wrote and maintained code for a premiere CRM product. Architected and implemented Customer Portal, a web based SAAS product for implementing customer specific content and branding. • Excelled at coding a highly scalable and robust framework for billions of customer sessions • Designed front end functionality with minimal specifications• Received accolades for teaching seminars at yearly developer conferences• Maintained forum responses with customers about my area of expertise.JavaScript, Agile, HTML, PHPI architected the product to ensure customers had a way to easily modify their customer service web app in a highly scalable environment. The product gets over a billion page hits a month. I wanted to help our customers uptake the new framework so they could see ROI benefit quickly. I was very active on forums so customers could get a quick response as they adopted the framework, and for several years I taught developer focused sessions at the User Conferences and Developers Conferences for our CRM product.tags: LAMP, PHP, JavaScript, CSS, HTML, RightNow CRM, Customer Portal

Bozeman, Mt

Performed feature testing on web based banking software

Bozeman

Led up to 90 employees building high quality gaming equipment. Have you ever purchased a lottery ticket or bet at a race track? These are the machines that vend the tickets.

Bozeman

Manager of Support Engineers tasked with designing and building tooling, programs, and processes, to ensure the highest quality production of the world's best known guitar.

Salt Lake City

Entry level Engineer who joined forces with manufacturing personnel and government customers to correctly build and document guidance systems for missiles from extremely small and complex parts that needed to perform flawlessly under a wide variety of environmental conditions.

Master Of Science (M.S.), Computer Science

Bachelor Of Science (B.S.), Mechanical Engineering