Monique J. Email & Phone Number

Created and Maintained Gilbane Helpdesk Documentation in the Onenote application to ensure speedy resolution to common issues.

Supervised 2nd shift staff, ensuring desk was appropriately staffed and provided floor support• Conducted multiple phone etiquette training sessions for new Helpdesk staff members.• Created shared drives for employees to securely store patient health information• Dispatched on-site technicians to critical care locations to repair faulty hardware• Analyzed trending technical issues in order to escalate to appropriate infrastructure support team.• Managed approval process of access request through manual process as company transitioned to new incident management system.• Played a pivotal role in the large-scale rollout and migration of the EPIC system, including active participation in the EPIC Command Center operations• Participate in upholding company compliance during audits by revoking access for flagged accounts.

Providence, Rhode Island Area

Utilized Active Directory for the implementation of Group Policy to define, create and implement corporate wide security standards in relation to system core infrastructure.Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps.

Warwick, Rhode Island Area

-Customized 80-200 sandwiches daily to accommodate the dietary needs of customers.-Maintained and consolidated inventory list for 3 refrigerators and shared with management department in order to keep ingredients properly stocked.

Greater New York City Area

-Documented the temperatures of food according to the company’s policies over 8 hour work day-Facilitated the training of 4 new employees to encourage a safe and efficient work environment-Delegated tasks to employees based on schedule, space and ingredients in stock in order to complete daily work load

Education record

-Year Up is a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten.

Culinary Arts/Chef Training

-Advanced Culinary Art Certificate

Education record

-Graduated with Regents High School Diploma -10 Credit Culinary Certificate