Monique Kendall Email & Phone Number

West Jordan, Ut, Us

United States

- Specialized in onboarding new customers and quoting new business opportunities. - Main point of contact for top contract manufacturing accounts.- Provided excellent customer experience by keeping updated reports, providing weekly updates and providing answers in a timely manner.- Established rapport and confidence with customers by providing consistency and reliability in uncertain situations.- Set quarterly budget goals and maintain forecasts for each customer. - Developed interdepartmental cooperation by working closely with engineering teams to scope new opportunities and identify gaps in service. - Managed PO's, shipping, and communicated key updates in production and scheduling- Developed regular cadence with customers to track progress of projects, requests, needs and satisfaction.

- Primary contact point with customers and vendors to coordinate deliveries and pick-ups.- Maintained the quality and accuracy of product billing/invoicing to ensure that all parties were provided with a uniform list of costs.- Maintained customer relationships and transparent communication with staff to secure a timely and professional outcome that fulfilled the customer's needs. - Complete daily billing and submit supporting documentation to facilitate timely payments.Run daily inventory procedures to maintain accurate reports to keep both the customer and production staff informed. This allowed me to set clear expectations and ensure timely delivery.

- Managed customer communication on book of accounts.- Maintaining all the new and existing accounts within my customer base. - Provided bids and designed the layout and construction of each new project. - Arranged outside services and worked closely with our production manager to set accurate production dates and delivery times.- Pre-engineered all the workflow charts and provided the production department with clear steps to be taken for each job. - Sourced new materials and kept track of job variances while maintaining proper compliance documentation for internally and externally. - Built strong interdepartmental relationships that produced excellent quality and a positive customer experience.

- Purchasing Agent: Responsible for purchasing all materials for production, controlling and maintaining of all inventory, maintaining spreadsheets, scheduling delivery of all incoming shipments, invoicing and maintaining stock levels. Forecasting from plant data and previous trends. - Assistant Plant Manager: Responsible for overseeing all production, managing 15 employees on a daily basis, invoicing all shipments that go out daily, answering production questions, quality assurance. - Delivery Driver: Responsible making all company deliveries from Logan to Spanish Fork- Production: Cutting and joining picture frames, using a mat cutter to cut mats to fit picture frames

Inserter: Inserted and jogged advertisements into the various newspapers put out by the NAC, using an inserting machine. Packaged and banded newspapers to be sent out for delivery to customers and newspaper boxes.