Monique L. Email & Phone Number

I worked on a performance measure project where my primary task was to develop performance measures for our department and enhance productivity levels. I analyzed data from various programs to gain insights into our production levels in different areas. Additionally, I developed and implemented a digital booking system that is now utilized by court staff to schedule trials, ensuring we avoid overbooking the court system. I also programmed our digital court screens to display the digital dockets.After the pandemic, I assisted court staff in re-establishing communication with interpreters, creating a clear flow of information and resolving any previous issues. I continue to support the court team by troubleshooting technological problems that arise both in and out of the courtroom daily .I am also trained as a court clerk for the Ontario Provincial Offences Court. In this role, I swear in witnesses, record proceedings and judgments, and mark and accept exhibits for safekeeping. Additionally, I support various administrative tasks, including filing documents, scheduling, and ensuring proper documentation.

The Academic Accommodations Service (SASS) at the University of Ottawa supported students with temporary or permanent disabilities. As an Exam Proctor, I was responsible for setting up exams with the necessary accommodations for students. This included providing required technologies, ensuring secluded spaces, addressing mobility needs, and implementing any other specific accommodations.

As a Teaching Assistant for a third-year Feminist and Gender Studies class on Queer Theories, I was responsible for marking and grading students' work, as well as consulting with individual students regarding their questions and concerns.

I worked on contract from August 2022 until May 2023 for the Faculty of Social Sciences at the University of Ottawa. I was responsible for creating and presenting a workshop on a social science topic to high school students. The workshop I developed for the 2022-2023 school year focused on how gender is represented in social media, encouraging students to reflect on their everyday interactions with these platforms. On average, I delivered the workshop once every two weeks.

I worked on contract as a summer student for Employment and Social Services at the City of Ottawa as an Administrative Office Assistant. In this role, I helped clients who came into the center by guiding them to the appropriate resources for their requests. I reported to my manager on the number of clients visiting the center and the reasons for their visits. I answered phone calls and inquiries related to Employment Ontario for French-speaking clients and was available on-site to assist with any questions.I utilized various computer applications, including City and Government-owned programs, for data entry while adhering to confidentiality guidelines. Additionally, I used Microsoft applications such as Outlook and Teams during my employment, providing all services in both official languages.

As a Cashier Supervisor, I oversaw the front end of the store and was responsible for cash balancing during my shifts. I meticulously handled the Point of Sale system, managing transactions including cash, credit, exchanges, returns, and refunds to ensure a seamless and accurate cash flow. I also worked across multiple departments; in the clothing department, I maintained a clean and organized inventory while curating displays of seasonal clothing and accessories. I anticipated customers’ needs and provided high-quality service, ensuring customer satisfaction and adherence to service standards.

I was employed with Statistics Canada as a Census Operator for the 2021 census, working on contract from May 2022 to August 2022 at the Data Operations Center. In this role, I was responsible for ensuring that questionnaires were properly shipped and logged into the computer system, while also maintaining quality control of the questionnaires and creating shipments as necessary. In an environment that required adaptability to frequent changes, I quickly adjusted to new rules and instructions. This position also emphasized teamwork and attention to detail.

Master'S Degree, Feminist And Gender Studies

The objective of the MA program in Feminist and Gender Studies is to foster the acquisition of in-depth, diverse, and heuristic knowledge.

Bachelor'S Degree In Social Science, Criminology

Criminology involves the scientific analysis of crime, the criminalization process, and social control. It is an applied discipline.

Ontario College Graduate Certificate, Victimology

Activities and Societies: Class RepresentativeThe program prepares students to work in a variety of fields providing services to victims.