Monique Marquez Email & Phone Number

Rancho Cucamonga, California, United States

In this role, I undertook the responsibility of triaging Medicare compliance issues originating from both internal and external stakeholders. This involved conducting thorough research and analysis to effectively address and resolve concerns. Additionally, I actively participated in mock audits, meticulously evaluating our processes and systems to ensure a.

Rancho Cucamonga, California, United States

In this position, I assumed the role of a subject matter expert for the KP Online Affiliate platform, which provided read-only access to electronic medical records (EMR) and claims data for external provider groups. My responsibilities encompassed the development of comprehensive marketing materials to promote the platform's utilization. By encouraging.

Rancho Cucamonga, California, United States

In this capacity, I worked closely with KP Medicare demographic to facilitate the processing of Medicare Part C grievances and appeals, encompassing Organization Determinations and Pre-Service Organization Determinations. Throughout this process, I diligently collected crucial subjective and objective data to effectively advocate on behalf of my.

Riverside, California

Within this position, my primary responsibility involved educating members at the KP Riverside Medical Center on the features and capabilities of the KP.org website and mobile app. I played an instrumental role in guiding patients through the enrollment process, ensuring they became registered members and could fully benefit from the platform's.

Rancho Cucamonga, California, United States

Provided training for newly hired hosts and servers, focusing on guest service etiquette and adherence to restaurant protocols.

Rancho Cucamonga, CA

During my internship, I analyzed manuals related to the implementation of Epic claims software, specifically Resolute Professional Billing and Resolute Hospital Billing, as part of the new regional rollout. This involved thoroughly examining the functionalities of both programs and comparing them through the creation of an end-to-end Vision business map.By.

San Bernardino, California, United States

During my internship, I conducted daily rounds on multiple units, engaging in patient interviews to assess their overall satisfaction with care received and the quality of service provided. These interviews aimed to gather valuable feedback and insights directly from the patients.Additionally, I undertook the responsibility of conducting post-discharge.

Rancho Cucamonga, California, United States

In this position, I played a vital role in providing exceptional customer service by assisting guests with payment disputes. I proactively addressed any concerns or issues related to payments, ensuring a prompt and satisfactory resolution for the guests.

Entry-Level Masters Of Nursing, Nursing Informatics, 3.94

Entry Level Masters of Nursing

Bachelor’S Degree, Health/Health Care Administration/Management; Minor In Public Administration, 3.62

Activities and Societies: Student Health Administration, Eta Sigma Gamma

Associate’S Degree Of Science