Monique Moore, Mba. Email & Phone Number

Gloucester County, Nj

United States

New Jersey

Lead the end-to-end delivery strategy for technical support, consumer and coaching for more than 10,000+employees. Manage 15 remote Sr. Trainers responsible for achieving business KPI’s. Duties include maintain trainer performance objectives, action planning and coaching within the Verizon core values. Collaboratively partner and consult with Human Resources Business Partners to deliver focused training  Optimize sales learning models that address management skills and complex needs Track attendee experience and learner outcomes at large scale executive learning events  Deploy training, programs, register and track learner status within the Learning Management Systems (LMS) Transform learning by improving speed to competence, social learning and learner engagement Conduct weekly/monthly observations and coach trainers based on after training surveyAccomplishments:  Create and launch a streamlined communication process for the delivery teamso reduce excess training e-mails by 50%  Saved 300 hours in administrative duties and eliminate 20% of busy work by conducting a time study Improved completion rates by 56% through monthly partnership calls Increase trainer availability by leveraging technology to reallocate resources from 3 to 1 Maximized non-supported centers by piloting Adobe Connect and Go Pro remote/virtual software

Implement a comprehensive national event strategy for high profile, high stake executives. Write and deploy executive level communication which outlined event goals, logistics, cost and results. Negotiate supplier contracts to ensure timing, budget and leadership goals were aligned with brand strategy. Implement the latest technology to engage and modernize events.Accomplishments:  Execute the Consumer Markets Presidents annual meeting under budget in 2017o Event satisfaction score 4.5 out of 5, prior year 4.1o Reduced overall event expense by planning event with the Vice Presidents event staff. Implemented new Finance approval process increase event signoff time by 2 weeks, (avg. 3 days) Lead roll out of new event space sourcing process

Led 10 direct reports responsible for 12,000 employees across the business. Managing a budget and overlapping goals, the teams’ mission was to design engagement strategies to promote culture, increase attendance and impact sales results. Stay abreast of organization performance including marketing, products changes, and sales strategy to impact revenue growth performanceAccomplishments:  Executed multiple employee engagement programs/projects to improve performanceo Led the transition of over 20 Verizon Store (LPC) closing o Design quarterly recognition program launched to more than 300 leaderso Increased month over month attendance with associate employeeso Team design comprehensive field guide for post-strike return strategy o Nationally recognized process, still in use and adopted across organization

Greater Philadelphia Area

Oversaw 22 Verizon Wireless corporate locations and 8 Verizon FiOS retail stores throughout PA/DE. Monitor, measure and drive the growth of vendor teams tasked to sell FiOS products in Verizon Wireless. Establish and build rapport with key leaders in Verizon wireless locationsAnalyze sales reports to design strategy for increasing salesAccomplishments:  Launch an “Adopt a Store” concept to increase referralso Grew direct retail sales by 33.1% YOY in 2013o Increased Verizon FiOS sales by 45% YOY 2013  Performance Awarded from the VP for dual management of 30 retail locations and direct store fronts  Attained highest alternate channel sales ever while synchronizing with vendors in staffing and launching 11 Wal-Mart’s in our expansion initiative Increase sale referrals 15% m/m, and daily sale target from a 2.0 – 3.0 Coordinated efforts to upgrade wireless bill pay machines to accept payments for wireline services

Hamilton, Nj

End to end ownership of 300 wireline employees on medical leave. Collaborated with team leaders, payroll, and MetLife to handle disability, medical restriction claims. Organized time sensitive grievance documents to ensure compliance. Supported legal and labor relations in collection records on difficult casesAccomplishments:  Improved m/m attendance by 4% with documentation strategy  Created process to reassign duties to medically restricted employees driving administrative effectiveness and enabling employees to still be productive while abiding by the medical limitations

Hamilton, Nj

 Execute and facilitate new hire onboarding and continuing education training for active employees. Work with legal and compliance to analyze training manual and materials. Conduct classroom and webinar training for marketing initiatives Coordinate activities to simulate adult learner and enhance their learning experience  Manage all aspects of classroom including material, behavior and sales models were demonstrated correctly  Conduct assessments and on the job performance to ensure alignment with training goals Accomplishments:  Graduated 95% of students in the pass/fail new hire curriculum 8 students achieved Diamond/Platinum club in sales the first year on the job

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