Founded in 2020, Woven Kids was created with a focus on supplying high quality clothing and accessories to customers and retailers.This role entails:- Brand management - Full design and tech pack creation- Size charts - Product testing - End to end supplier sourcing, sample creation, price negotiation, order management and sourcing shipping - Product pricing and margins - Safety certification - Relationship management with 10 suppliers - Coordination of product shoots - Full website updates, maintenance and management via Shopify - Social media management (instagram, Facebook, tik tok) including ad spend - Collaboration with social influencers - Packing and returns - Wholesale account management - Accounts management (xero) including accountant liaison for BAS and tax returns - Inventory management including analysis of top selling items each quarter

Driving subscriber and revenue uplift through the acquisition of new Foxtel customers via inbound and outbound telesales, with a key focus on developing and executing the lead generation strategy to maximize sales conversion and results in outbound campaigns. Partnering with marketing to ensure the flawless execution in the Telesales channels to maximize inbound traffic, conversion and performance from campaign activity including channel offer strategy and scripting• Drive lead generation strategy to maximize performance of outbound sales• Manage lead generation partner relationships to innovate and drive lead quality • Flawless execution of Foxtel campaigns into the telesales environment including channel offers• Ongoing monitoring of campaign/sales performance and responsive iteration and innovation of Telesales activity to ensure sales targets are met• Partner with Marketing to maximize inbound call volumes and results from campaign activity• Ensure the right sales operating Model and Framework is in place, including identifying opportunity for business efficiency and competitive advantage• Develop strong governance and QA structures to ensure compliance to strategic initiatives• Represent functional area to identify opportunities to drive sales /acquisition uplifts and minimize churn • Work with Commercial and Sales Planning team to develop sales forecasts• Drive sales performance and capability across channels via implementing sales frameworks and accountabilities• Identifying opportunities for business improvement and strategic new business opportunities• Determine present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation• Contribute to setting incentives and commission structures ensuring the right behaviors and outcomes are delivered aligned to the business strategy• Ensure Risk and Compliance Management, including legal obligations, are fulfilled

- Manage end to end performance and strategy for all sales channels across Inbound Sales, Outbound Sales and Sales Completions (pending cancels) across GC, Durban & Melbourne sites- Manage relationships, performance and budgets with external lead providers for Outbound Sales - Source, negotiate and contract on new lead suppliers for Outbound Sales - Responsible for defining channel mix, setting budgets and refining Offer design- Work with Marketing & Product Management functions to develop new markets- Partner with the Campus Heads to ensure the right sales operating Model and Framework is in place, including identifying opportunity for business efficiency and competitive advantage

- Support the Head of Acquisitions to drive strategic change into all channels including on and offshore contact centers and digital platforms driving sales growth.- Develop strong governance and QA structures to ensure compliance to strategic initiatives - Represent functional area to identify opportunities in operations to drive sales uplifts- Work with commercial and insight team to develop sales forecasts - Drive sales performance and capability across channels via implementing sales frameworks and accountabilities - Identifying opportunities for business improvement and new business opportunities - Work closely with campus heads to determine their present and future needs, proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization

Transitioning existing FTE from Sales to Retention and taking on additional staff, my role is responsible for Inbound Retention and Winback:- Winback is an outbound retention function whom contact Disconnections placed from Inbound Retention and attempt to gain customers back on board. We convert at 29% minimum week on week for a target of 25% and deliver 300+ saves on a target of 225.- Manage department KPI’s for Churn Results, retaining 77% of incoming disconnections as saves WOW, managing Staff Unplanned Leave of 7% and Adherence to Rosters target of 97% alongside assisting the business in achieving 80% GOS and 33% Shrinkage via effective management of staff - Provide effective, high performance and accountable leadership to 4 Team Leaders and 1 Emerging Leader and Effectively coach, develop and mentor Team Leaders to deliver on our objectives- Operational and remuneration budget delivery- Drive and deliver a culture of high performance and high engagement- Effectively work with other sales leaders across residential, business development, operations and marketing to achieve overall division and organisation objective- Communicate targets and performance progress with inbound teams to ensure that there is clarity on the vision, strategies and buy-in to the direction. - Delivery of R & R and incentive programs.- This role requires strong change management with the flexibility of proposing key business solutions to further drive productivity and staff engagement

Senior Team Leader - National Telesales Inbound - Robina- Manage department KPI's for Inbound Telesales, OPEX, Engagement Scores- Provide effective, high performance and accountable leadership to 4 Team Leaders and 2 Emerging Leaders- Operational and remuneration budget delivery- Drive and deliver a culture of high performance and high engagement- Effectively coach, develop and mentor Team Leaders to deliver on our objectives- Support and drive the Telesales strategy- Effectively work with other sales leaders across residential, business development, operations and marketing to achieve overall division and organisation objective- Communicate targets and performance progress with inbound teams to ensure that there is clarity on the vision, strategies and buy-in to the direction. - Delivery of R & R and incentive programs.

This role entailed:- Motivating a team of sales agents to achieve company KPI's- Build and develop a high performing team with the goal of meeting and exceeding sales targets - Providing ongoing coaching and training for my agents alongside providing weekly one on one meetings with each team member to discuss individual targets and provide recommendations to enhance sales effectiveness and development - Performance Management- Driving engagement through hosting team meetings, career conversations and daily motivation huddles- Participating in weekly management meetings to discuss results- Understanding and interpret key business performance metrics - Actively participate in recruitment and selection of Foxtel Employees - Attending engagement sessions followed up with packs for presentation to executives with key initiatives- High involvement of business changes such as delivery of new commission structures, team based rostering and briefs on new technology/business processes - Undertaking training and sharing knowledge to agents for Foxtel's launch of home phone and Internet- Working closely with the broader business and key stake holders to ensure a smooth and transparent experience for our people