• Manages client order integrity through system audits, research, executing escalations, and acting as a liaison between teams• Processing records, recording data, and preparing reports for various control areas of the center• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs• Enters, verifies, maintains, and corrects data on a computer or handheld scanning device • Creates all work assignments for warehouse personnel• Completes Delivery Distribution Center reports including detention logs, product audits, receiving variance logs, and trailer shipping logs• Manages direct to client orders using multiple systems, email, and phone correspondence• Verifies, maintains, and audits issues concerning vendor appointments, shipment quality, damage, and third-party logistics delivery issues• Responsible for all entry of third-party logistics claims and damages

1. ManagementWork effectively with store management and store crewsSupervise the store's crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews2. Customer ServiceAssist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersMaintain customer/patient confidentiality

Probes customer to determine root cause of account delinquency and offers appropriate or applicable assistance tools.Effectively communicates how assistance programs work and any potential impact to customer and account.Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).Analyzes loan history and determines the best course of action for the customer in resolving the problem permanently.Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, maturity and hardship modifications, to make the best business decision for Santander Consumer USA Inc. and the customer.Has authority to independently negotiate with the customer on Auto Loan Modifications and extensions within company guidelines.Performs additional duties as requested, needed, or assigned.

Initiates contact with customers or agencies in an effort to negotiate recovery of collateralized balances.Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently.Independently negotiates with the customer on repayment schedules deferrals, and write- offs.Ensures all accounts in the specialists queues are worked daily.Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer.Collects delinquent consumer accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collections Practices.Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.Makes effective use of Prime Time calling periods.Ensures that payments are received in a timely manner to minimize losses.Meets monthly standards and expectations for potential losses, delinquency, charge-offs, and clearing ratiosPartners and collaborates with delinquent consumer borrowers, arranges payment plans to correct delinquent loan situations as they arise.Performs additional duties as requested, needed, or assigned.

Daily collection calls on early stage consumer debts and updating collections system account entries.Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.Educates the customer about the terms of the contract.Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently.Meets assigned standards and expectations as required.Adheres to all company policies and procedures.Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.Assists with special projects as requested.

- Inbound calls addressing requests for tow services or equipment.- Dispatching service vehicles to appropriate locations according to customer specifications and using map applications to pinpoint customer. - Data entry of customer interactions as well as actions taken.

Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.Maintains a presence in the store by providing excellent customer service.Ensures a clean, well-stocked store for customers.At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.Supports Store Manager in loss prevention efforts.Assumes certain management responsibilities in absence of Store Manager.Follows all Company policies and procedures.