-Support centralized communications between referring and accepting provider services for Regional hospitals, Main Campus, and Weston, Florida.-Monitor future admissions and discharges to determine impact on patient flow, resources and enterprise capacity.-Communicate accurate patient transfer and placement needs when collaborating with Access Nurse and Admission Specialist staff to prioritize admissions daily.-Implement HIPAA privacy regulations throughout the organization for patient safety and confidentiality.-Provide feedback to the supervisors and Hospital Transfer department to redirect admissions due to facility census at capacity.

-Conducted a simulated project designed to apply manual testing, functional and regression testing skills -Identified failures and submitted defect logs for review by the development team to be resolved-Consulted with client weekly providing status updates and procedures to ensure customer satisfaction -Gained knowledge of both static and dynamic testing during coursework-Learned how to enhance the Software Development Life Cycle (SDLC) by implementing end to end testing-Strengthened business writing for reports and virtual interaction via Zoom

-Provided Marines and families transitional support back to civilian life.-Locating former military service members through databases and social media.-Keeping up to date on new resources and changes that may concern Marines and their lifestyle status.-Checked standing of interactions with local VA visits and follow ups with Marines call.-Making sure Marines are receiving their pay and entitlements in a timely manner.-Assisted with insurance applications or explanations for appropriate benefits.-Referred more in-depth cases to Non-Medical Case Managers to provide assistance for more complicated cases.

-Scheduled approximately 60 imaging exams daily exclusively for hematology patients as well as registered, cancelled and rescheduled appointments according to patient or physician preference. -Collaborated directly with insurance verifiers for stat approvals for priority exams.-Informed physicians of denied exams; peer to peer conferences arranged in order to review medical files and current needs. -Coordinated multiple tests in the proper sequence to ensure efficiency and optimum test results.-Provided training and support to schedulers in other offices for backup resources as needed.-Obtained authorization information from certain insurances per documentation or orders depending on the patient's benefits.-Informed both self-pay and patients without insurance of the up-front cost requirements and plans offered for upcoming visits.-Conducted data transfers from hard copy to digital using Order Facilitator technology twice a week.

-Scheduled approximately 60 imaging exams daily exclusively for hematology patients as well as registered, cancelled and rescheduled appointments according to patient or physician preference. -Collaborated directly with insurance verifiers for stat approvals for priority exams.-Informed physicians of denied exams; peer to peer conferences arranged in order to review medical files and current needs. -Coordinated multiple tests in the proper sequence to ensure efficiency and optimum test results.-Provided training and support to schedulers in other offices for backup resources as needed.-Obtained authorization information from certain insurances per documentation or orders depending on the patient's benefits.-Informed both self-pay and patients without insurance of the up-front cost requirements and plans offered for upcoming visits.-Conducted data transfers from hard copy to digital using Order Facilitator technology twice a week.

-Supervised multiple satellites front desk staff in the radiology department.-Prepared employee's weekly schedules for appropriate coverage for each site, checked call-off line, found coverage for shifts, scheduled vacation. -Delegated and distributed assignments such as modalities to work and prepare 2 to 3 weeks in advance.-Scheduled radiology appointments, coordinated pediatric sedation and anesthesia cases, reconciled daily schedules for add-ons, no-shows, and revised exams. -Traveled to multiple sites for coverage or conflict resolution with staffing and attend and meetings.-Provided weekly reports for the supervisor pertaining to staffing and scheduling quotas.-Responsible for opening and closing multiple sites depending on assignment and staffing.

-Excelled in a call center environment answering and scheduling upwards of 1000+ calls monthly.-Provided superior customer service in a call center environment for Radiology; ability to work independently and develop innovative practices. -Coded exams for billing purposes; provided support for the Financial Clearance Team to meet deadlines. -Acquired reports and documentation for updated processes to share in meetings with staffing creating work balance and shared responsibilities.-Trained new employees and secured access to needed applications for efficient workflow.

-Located appropriate bed assignments and availability for multiple hospitals depending on census and preference.-Facilitated patient transfers and arranged transportation along with verification of insurance acceptance and performed data entry of patient demographics.-Utilized strong communication skills to successfully connect multiple physicians with staff through conference calling in order to accurately share patient information.-Answered and transferred multiple phone lines, faxed and emailed patient demographics and clinicals when needed.-Reconciled and filed completed cases for reference guide for management meetings for examples and improvement.