Monique Phillips Email & Phone Number

Woodstock, Ga, Us

Baltimore, Maryland, United States

United States

In this position, I verify leads for mortgage lending with in-depth knowledge of conventional, USDA, VA, FHA, and jumbo loan financing. I handle a very high customer call volume to pre-qualify borrowers and hand off to a loan officer. I use active listening to comprehend customer requirements. I also keep a detailed record of calls and sales as well as other relevant data. I understand various lending functions and comply with all company and governmental policies and regulations. I use office technology and software to improve efficiency and streamline workflows. I am self-motivated and able to work independently or in a team-driven environment. A few notable accomplishments include:• Succeeded in competitive environment and met production standards with continuous improvement mindset, placing outbound calls to clients with professional demeanor.• Drove satisfactory customer experience while handling 500-800 customer calls per day in a professional manner with an enthusiastic and positive attitude.• Utilized superior listening skills, problem solving, and data-based decision making .• Took ownership of problem resolution to ensure customer satisfaction with strong communication and ability to work in fast-paced, dynamic environment.

I was promoted to this position after just seven months as Food Supervisor. I directed all beverage-related operations in 11 bars throughout the casino including 90+ staff. I reviewed the manifest and staffing levels to determine appropriate work assignments. I also investigated and resolved guest complaints or concerns in accordance with standard procedures. I monitored inventory, cash balances, and budget. I hired, trained, and onboarded new employees and updated the staff on new procedures or policies.• Supervised Top Golf, made reservations, helped plan special events, and explained options to guests.• Boosted morale and productivity with collaborative leadership style and routine examination of workflow.• Led human resources operations and training for beverage staff to ensure high-performing team and outstanding customer satisfaction.

Baltimore, Md

At Guy Fieri’s I directed all food operations at a busy casino restaurant in accordance with all regulations and policies. I enforced staff performance standards, ensured smooth and efficient operations, and maintained the highest standards of guest service. I led shift meetings, assigned stations, and facilitated the flow of information throughout the department. I made actionable recommendations to the venue manager concerning operational deficiencies and areas in need of improvement. I listened to, evaluated, and handled guest complaints to maximize satisfaction. • Created a positive workplace atmosphere with top notch customer service.• Hired, trained, and supervised staff.• Promoted from Lead Server to Food Supervisor, proven to have valuable insight into daily operations and staffing issues.

Belair, Md

I prospected new business clients. I also maintained strong product knowledge, able to effectively present numerous complication options to each customer based on their needs.• Drove increase in sales in business and personal accounts. • Qualified sales leads through prospecting, cold calls, and networking.• Utilized business equipment and software to efficiently handle questions, sales, and customer activation.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree

Cosmetology