Monique Phillips Email & Phone Number

Woodstock, GA, US

Baltimore, Maryland, United States

United States

• In this position, I verify leads for mortgage lending with in-depth knowledge of conventional, USDA, VA, FHA, and jumbo loan financing. I handle a very high customer call volume to pre-qualify borrowers and hand off to.
• Succeeded in competitive environment and met production standards with continuous improvement mindset, placing outbound calls to clients with professional demeanor.
• Drove satisfactory customer experience while handling 500-800 customer calls per day in a professional manner with an enthusiastic and positive attitude.
• Utilized superior listening skills, problem solving, and data-based decision making.
• Took ownership of problem resolution to ensure customer satisfaction with strong communication and ability to work in fast-paced, dynamic environment.

• I was promoted to this position after just seven months as Food Supervisor. I directed all beverage-related operations in 11 bars throughout the casino including 90+ staff. I reviewed the manifest and staffing levels.
• Supervised Top Golf, made reservations, helped plan special events, and explained options to guests.
• Boosted morale and productivity with collaborative leadership style and routine examination of workflow.
• Led human resources operations and training for beverage staff to ensure high-performing team and outstanding customer satisfaction.

Baltimore, MD

• At Guy Fieri’s I directed all food operations at a busy casino restaurant in accordance with all regulations and policies. I enforced staff performance standards, ensured smooth and efficient operations, and maintained.
• Created a positive workplace atmosphere with top notch customer service.
• Hired, trained, and supervised staff.
• Promoted from Lead Server to Food Supervisor, proven to have valuable insight into daily operations and staffing issues.

Belair, MD

• I prospected new business clients. I also maintained strong product knowledge, able to effectively present numerous complication options to each customer based on their needs.
• Drove increase in sales in business and personal accounts.
• Qualified sales leads through prospecting, cold calls, and networking.
• Utilized business equipment and software to efficiently handle questions, sales, and customer activation.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree

Cosmetology