Behavioural design and insightsProcess and people operations improvement projectsResearch projectsPsychometric assessments and people diagnosticsTalent managementChange management

Manage and monitor the Trade Facilitation Index (TFI) survey on behalf of SARS with all Customs related traders and bodies.Implemented data-driven behavioural analysis methodologies to understand customs traders' and trader-related stakeholders compliance patterns and decision-making processes.Utilised quantitative and qualitative research methods to analyse trader and trader-related stakeholders behaviour patterns and response ratesDeveloped evidence-based insights to improve survey engagement and response quality.Led mapping of interactions with customs processes, resulting in improved survey participation rates.Applied behavioural science principles to optimise survey design and question formatting for maximum respondent engagement.

Large scale psychometric assessmentsCreation of valid and reliable screening assessments for bulk recruitment projectsLeadership development index

Operational enablement and production planning to ensure teams have the right tools, processes, and support systems to perform their work effectively. Conducted behavioural research through customer journey mapping to understand: decision-making triggers that led to branch visit preferences, cognitive barriers to digital channel adoption, key moments where behavioural interventions could be most effective and environmental and social factors influencing service channel selection.Change management application during COVID to mobilise thousands of staff. This required the development of transition strategies acknowledging: the need for maintaining social connections despite physical distance, the impact of environmental changes on productivity habits, the importance of preserving organisational culture during displacement and the gradual adaptation versus sudden change approaches.

Internship

Customs modernisation (port of entry scanners)Customs Model port project SARS uniform project

Assessment consultant for psychometric assessment projectsTalent management analytics

HR projectsHR data dashboards

Tax compliance evaluation and research