Monique Runnels Email & Phone Number

Rolling Meadows, Illinois, United States

Fostered record Festival category growth to achieve over $20 million in Revenue in 2023 and over $19 million in 2024• Grew Festival client portfolio to a record high of 32 festivals in both the US and Canada in 2024• Execute demos with festival promoters to educate on Ticketmaster resale benefits and partnership, resulting in 3 new festival promoters in 2024 • Direct the enablement of over 45 Face Value Ticket Exchanges in 2024 (over 100% growth year over year) in partnership with 10 Ticketmaster and Live Nation teams for artists are resale hesitant • Partner with Ticketmaster Category Management team to create goals and road map to grow festival category by investing time in research and strategy • Coordinate and guided a team 6 individuals who provide remote support to onsite festival box office for order issue resolution• Partner with Operations team at Ticketmaster Resale to refine the festival category short and long-term strategic objectives including activation process, improving and creating business tools to enhance efficiency, and promoter long-term growth initiatives• Conduct user acceptance testing for new resale features such as optimal inventory display and white label client experiences to ensure a superior fan user experience

Rolling Meadows, Il

*Manage the process of creating Resale Partner Marketplaces for sporting clients such as the NBA, NHL, NFL, MLS and collegiate teams along with music festivals, and theater resale clients by partnering with Development, Design, Product teams throughout the activation work stream*Maintain and create process, metrics and reporting systems by assisting clients with issue resolution*Liaison/advocate to Client Development staff for Resale best practices

Rolling Meadows, Il

*Oversee sporting, arts, and concert retargeting campaigns with a $5M budget in partnership with an external agency executing*Handle daily trafficking, pacing, and optimizations within DoubleClick Bid Manager for self-managed campaigns and those run with external partners*Create mid and post campaign performance reports *Partner various media publishers to develop and execute sporting display campaigns with a $1M budget*Assist finance team with reconciliation of vendor billing*Troubleshoot and resolve site and advertiser issues

Hoffman Estates, Il

*Manage multiple special projects concurrently for the Kmart.com Promotions and Planning team along with those from other Business Units such as Food and Grocery, Entertainment Marketing, Financial Services and many others*Analyze program performance and use key learnings for yearly planning and improvements*Manage the Kmart Gifts page on Kmart.com and work with creative team to redesign page for each major holiday*Provide off hours and weekend support for Kmart.com live site homepage changes

*Manage the work flow between merchants, designers, copywriters, and developers to deliver effective online promotional assets for Kmart.com, Sears.com, Sears International and Sears Puerto Rico sites.*Organize and supervise special projects and splash pages from start to finish*Establish business relationships with online merchants and hold weekly meetings to discuss promotional offers and assets*Provide off hours and weekend support of Kmart.com and Sears.com in relation to live site changes

Greater Chicago Area

*Manage the planning and day of execution of donor benefit events such as Donor Appreciation Luncheons, Bravo Circle Reception, Board of Directors President’s Dinner, Master Classes, and all opening night Production Sponsorship Dinners and Cast Parties in which over 20,000 contributors were invited*Manage the maintenance and operations of the William B. and Catherine Graham Room Dining Room, Lyric Opera’s private dining room for its annual donors of $7,500 or more*Provide daily communication with 582 donors regarding the William B. and Catherine Graham Room reservations and billing*Serve as ticketing representative to 131 donors who receive VIP ticketing service*Manage the Lyric Opera Event Party Calendar*Supervise office intern

Greater Chicago Area

*Answer high volume of incoming calls and transfer to the appropriate individual*Provide patrons who call with basic Lyric Opera of Chicago information*Welcome guests who arrive for business purposes*Manage conference room reservation database

Greater Chicago Area

*Led six different training courses on FDA regulations and business processes/systems that support compliance with FDA regulations*Maintained training records for over 400 employees within the Research and Development Division

*Wrote copy for radio station commercials in English and Spanish for 98.7 WFMT, 93 WXRT, WBBM AM 780, 101.9 The Mix, 105.1 WOJO, and WGN AM 720*Managed radio ticket promotion giveaways*Worked popular music concerts and assisted media in attendance if necessary*Acted as Spanish translator for artists and public when necessary