Through the Office of the Provost, Coordinate various diversity and development projects to increase & maintain faculty diversity.

The Noir Co. curates wine experiences that highlight black owned wine brands & support the black wine industry.

Collaborate with Drug & Alcohol team to monitor provider operations, while ensuring all state mandates are met. Lead various initiatives that involve the development and updates of forms, reports, correspondence templates, etc. including DHS & DDAP required distribution materials Lead the review and approval of Case Management Resource Reports Verification of data and provider specific information within State Database System (SDS), PBPS, PA WITS, & the Master Provider Enterprise Repository (MPER). Provide assistance to Program Monitors during monitoring season Review contract workstatements and facility data sheets to ensure accuracy Tracking capacity levels of service providers and submitting monthly reports Lead in the development and analysis of survey data for various drug and alcohol related assignments Lead DDAP training related responsibilities for the Single County Authority (SCA) Assist with employee travel reimbursement as needed Take the lead with various aspects of drug and alcohol projects (Medication Assisted Treatment (MAT), Narcan Initiative, etc.) Provide technical assistance to providers and D&A staff as needed Collaborate with Program Monitors and Program Monitor Supervisor to review, analyze, and monitor provider contracts, budgets, allocations, and modifications. Attend meetings to collaborate with other departments on various drug and alcohol related assignments Enter contractual data (contracted services, funding source data, etc.) into data systems (MPER, SDS, etc.)

Check in patients for office visits, assist with front office management, schedule future appointments, and handle incoming telephone inquiries, schedule outside specialists appointments, and outside specialist appointments, take payments for copays or past due bills, enter hospital billing charges, and provide any necessary administrative assistance to Office Manager and Providers. I am responsible for educating the patient on privacy practices that the office takes to protect their health information. There are guidelines and laws set in place that require we inform patients of all financial assistant options. We provide each patient with a copy of the Federal Government written guidelines regarding privacy practices and schedule 2 drug laws. As a front office assistant I am also responsible for making sure that patient electronic charts are updated as information comes in by scanning in documents or updating the patient’s information. Any discrepancies can be reconciled by electronically by utilizing our deletion tool provided in the patients chart. I am also responsible for typing letters to send to patients, employers, and insurance companies.

Provide financial aid assistance to online students while ensuring that I am providing the highest level of customer service to all students. I am responsible for running reports to assist myself and fellow employees with daily work agendas. I discuss financial aid with prospective and current students and provide support to student throughout their college experience. I was responsible for building financial aid awards, requesting Student Loans, Grants, and counseling students on responsible borrowing. Made collections calls to student with past due account balances, scheduled payment plans, and collected payments on past due accounts. I am responsible for communicating to the patient and parents about the rules and regulations set in place by the government regarding student loans and financial aid. I was responsible for sending letters to students and parents regarding the student financial aid status, upcoming classes, or past due balances. Interview prospective students and explain the financial aid process.

Answered inbound calls from prospective and existing PNC Bank customers. Assist them with their banking needs and offer products and services as needed. Served as an interim supervisor when Team Lead was out of the office, coached new employees, and handled escalated calls from employees who received customers with unresolved issues.