Providing a highly polished and professional service to ensure the highest levels of on board safety and care for all guests.• Following all take-off and landing procedures with exceptional eye to detail• Performing pre-flight checks to ensure compliance to safety regulations• Assisting passengers, providing information, and handling various concerns with care• Following terminal and aircraft rules and guidelines to achieve safety and success• Promoting safety and traveller satisfaction• On time performance to remain punctual and reliable• Preparing accurate reports concerning any significant issues or happenings

• Manage the overall Front Office operations.• Effective management of all guest arrivals & departures, ensuring that room allocations & check in/check out processes run smoothly.• Review department P&L and justify/rectify as needed.• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous training, development and improvement.• Build connections with VIP and regular guests to ensure guest loyalty and high quality guest experience.• Responding and reviewing guest feedback, during and post-stay.• Ensure peak organisational operations and provide preventative measures by identifying issues.• Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified

• Responsible for greeting guests upon arrival, confirming bookings, check in & check out procedures, attending to calls, receiving payments, updating profiles, and taking feedback from the guests upon departure or during the stay.• Controlling room reservations for smooth functioning.• Maintaining guest credit limit and securing money as per hotel policy.• Compiling daily reports. Trained under Property Management System RMS.

•Worked with Clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event.•Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations. •Prepared diagrams for room layouts. •Obtained the best catering and desert selections in accordance with their listed dietary requirements.