Monique Serrano Email and Phone Number

• Monitors all loans for delinquencies and serves as the primary support for payments, advances, disposals, renewals, modifications, collateral perfection, and compliance matters. • Prepares documentation, any form required to bring contract current, correct a contract package but not limited to demand letters, ACH Forms and all other documents required.• Responsible for reviewing all materials, ordering third party reports, reviewing credit, and meeting compliance requirements.• Determines internal/external processing paths for each loan package while ensuring the final loan package meets all requirements for submission.

• Perform daily and month-end accounting for the Equipment Finance Division and Managed Services according to GAAP/IFRS.• Complete daily reconciliations timely to ensure proper recording and tracking of daily ACH/Wire, Lockbox, and Physical Checks.• Completes Disposals, Payment Applications, Cash posting, Advanced Payments, Check Returns/Requests and Renewals with accuracy.• Cross trained in running reports, generating documents and completing daily responsibilities for Vendor, Direct, Broker, CLAAS and SAD accounts as well all Managed Services platforms. Specializes in reading multiple Nightly Reports to find discrepancies within the process.• Research and resolves payment discrepancies to maintain a high level of company and customer satisfaction.• Researches and analyzes results or issues, training, and reads literature to become more knowledgeable about current banking, regulatory and audit issues, and performs other tasks as necessary to carry out daily responsibilities.

Enter invoices and checks into Tandem system Process wires and adjust paymentsAnalyze and process returned NSF checksUpdate customer accounts Collaboration with Collections department I also create Demand Letters I have trained new and current coworkers in the NSF ProcessI work with the MDM team when it comes for system updates. Created standard work procedures, for my colleaguesWork with the banks to make sure we get the correct information. I use Excel and create Returned Item spreadsheets daily. I work with the Access database to complete my daily task.Also apply payments to the general ledgerAnswer phone callsSort out mail, and process the mailFax items Work with the customers via email or phone callApply manual cash discountsAdjust payments for the customersProcess ACH and EFT returned paymentsHelp the Credit Card Department with their Spanish Speaking clients Chargebacks

Heavy data entry SAP system for Pratt and Whitney and Sikorsky I also trained employees in usage of SAP system Batched invoices using Legacy system Processed wiresCommunicated with purchasers/buyersHelped the Vendors with their payments