•Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.•Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.•Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.•Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.•Completes operational requirements by scheduling and assigning employees; following up on work results.•Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.•Maintains office staff by recruiting, selecting, orienting, and training employees.•Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.•Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.•Contributes to team effort by accomplishing related results as needed.

-Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer-Schedule appointments and generate estimates-Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications-Effectively communicate to the customer the timeline of repair and maintenance-Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time-Document repair and maintenance changes on repair order in the approved manner-Resolve customer complaints and questions-Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele-Meet and exceed monthly sales goals and effective labor rate goals-Oversee all aspects of an RV service repair facility, including but not limited to parts, repair, service scheduling, and personnel management-Maintain an efficient repair schedule, servicing internal, external, and warranty repairs in a timely manner-Ensure that all customer repair orders are completed per customer needs, and strong communication with the client is maintained throughout the service process-Collaborate with the sales department, delivering newly purchased RVs per business and customer specifications-Train and maintain shop skills for all technicians, service advisors, and parts personnel-Work with technicians and detail staff to clean, organize, and maintain safety standards throughout the repair shop and RV lot

-Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer-Schedule appointments and generate estimates-Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications-Effectively communicate to the customer the timeline of repair and maintenance-Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time-Document repair and maintenance changes on repair order in the approved manner-Resolve customer complaints and questions-Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele-Meet and exceed monthly sales goals and effective labor rate goals

-Project manager for Director of Parts & Service-Managed all corporate social media accounts-Meet and exceed monthly sales goals and effective labor rate goals-Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor-Keeping abreast of all factory recalls and announcements-Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly-Follow up on outstanding claims-Reconciling all warranty receivables and working with the accounting department to obtain payments-Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.-Maintaining all service and customer records as required by the warranty-Establish and maintain a relationship with manufacturers to ensure timely payment of claims and assistance for repairs when needed-Complete accounts receivable duties for all incoming checks-Maintain the accounts receivable schedule for all OEMs

-executive assistant to the Director of Parts & Service-developed & implemented the customer care package for customer to receive when they take possession of their RV-maintained all social media accounts; responsible for all posts & increasing interaction each week-developed & implemented an internal marketing plan to keep customers coming into the stores; warranty expiration calls, follow-up on declined services calls, Christmas cards, monthly maintenance blog & email, and extended service contract upsell phone calls-corporate safety officer-developed & implemented a system increase business in parts & service departments with appointment reminder phone calls & upsells, rescheduling no-shows, service follow-up calls, & email blasts with monthly specials-created marketing for ADP CRM and DealerSocket, was administrator for both systems

-Analyze the business and create/communicate clear action plans that optimize results-Own Total Store Goals for the Year/Month/Week/Day/Segment-Build a team selling Store environment that delivers a fashion focused Lane Bryant Experience for our Guest -Ensure implementation of Lane Bryant selling, incentive and product knowledge strategies-Ensure business is driven by each segment with the Roles Leader program-Event planning and execution-Ensure proper floorset execution to current Brand Standards-Ensure effective execution of all operational activities/tasks-Ensure all communications are shared with Store Leaders and Associates-Oversee merchandise flow/freight processes-Manage controllable expenses-Maintain policies and procedures and overall Store controls including Loss prevention/safety-Support and execute company test initiatives-Accountable for shrink results and safety awareness-Attract, hire, develop and retain top talent-Coach and maximize the abilities of all associates-Maximize sales potential through timely performance management-Build a team which supports current selling/service model-Succession plan by creating internal bench strength-Ensure each associate completes on boarding and all required training programs-Ensure proper scheduling to optimize Store Payroll

-Contributes to company financial objectives by partnering with the District/Area Manager in achieving or exceeding studio sales & profitability goals-Identifies areas of opportunity & creates a business & personnel SMART Action Plan when necessary to improve results-Monitors cash control by following & enforcing company policies and procedures and ensures compliance with bank deposit procedures-Completes studio operational requirements according to company guidelines by assigning tasks -Accountable for funds in POS system, including sales, payments, opening & closing validation -Maintains integrity of customer data by ensuring all team members accurately capture & enter customer information into POS system-Ensures studio is properly stocked with supplies & merchandise by monitoring supply levels & accurately completing scheduled inventory & cycle counts-Fosters a professional, productive, fun & rewarding studio environment that is free from of harassment-Consistently provides feedback, coaching, ongoing training & development to the studio team-Maintains studio staff by recruiting, selecting, interviewing, orienting & training qualified candidates-Provides all team members with product knowledge to assist customers with price, product and services information, answering questions & scheduling appointments-Conducts effective interviews to ensure candidates will be successful within the organization-Supports the success of each employee by developing a succession plan-Utilizes appropriate local marketing resources to find opportunities in the community & plans events to drive new business into the studio-Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service & provides coaching and training to improve service standards-Ensures all safety policies & procedures are consistently followed-Keeps studio teams informed by communicating company news, updates, information, standards, and policies

-Analyze the business and create/communicate clear action plans that optimize results-Own Total Store Goals for the Year/Month/Week/Day/Segment-Build a team selling Store environment that delivers a fashion focused experience for our Guest-Ensure implementation product knowledge strategies-Ensure business is driven by each segment with the Roles Leader program-Event planning and execution-Ensure proper floorset execution to current Brand Standards-Ensure effective execution of all operational activities/tasks-Ensure all communications are shared with Store Leaders and Associates-Oversee merchandise flow/freight processes-Manage controllable expenses-Maintain policies and procedures and overall Store controls including Loss prevention/safety-Support and execute company test initiatives-Accountable for shrink results and safety awareness-Attract, hire, develop and retain top talent-Coach and maximize the abilities of all associates-Maximize sales potential through timely performance management-Build a team which supports current selling/service model-Succession plan by creating internal bench strength-Ensure each associate completes on boarding and all required training programs-Ensure proper scheduling to optimize Store Payroll

-Lead a fast, fun and friendly sales floor team-Provide excellent guest service-Coach and evaluate team member performance-Deliver a great-looking sales floor through signs, labels and trainings-Ensure proper floorset execution to current planograms-Ensure effective execution of all operational activities/tasks-Ensure all communications are shared with associates-Oversee merchandise flow/freight processes-Manage controllable expenses-Maintain policies and procedures and overall Store controls including Loss prevention/safety-Support and execute company test initiatives-Accountable for shrink results and safety awareness-Coach and maximize the abilities of all associates-Build a team which supports current selling/service model-Ensure each associate completes on boarding and all required training programs