Monique White Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Ca

An expanded role overseeing multiple cross-functional teams supporting system applications and collaborating on major projects and initiatives to ensure alignment with strategy and continuous improvements. Led a team of 24 and was responsible for workflow, system incident reporting and tracking, project enhancements, and new business support teams with a combined annual budget of $11M

Toronto, Ontario, Ca

Responsible for agent compensation, workflow, administrative support, and project business analysts

Toronto, Ontario, Ca

Recruited into this HR focused role to provide strategic planning and execution of revenue growth and sustainability. Consulted with legal counsel to ensure compliance with employment contracts, facilitated onboarding plans, supported health & wellness and professional development activities, and oversaw full-cycle recruitment and selection for all positions

Toronto, Ontario, Ca

Responsible for segregated fund, mutual fund, and annuity administration. Led a team of 18 specialized staff including problem resolution, quality control, and unclaimed property ensuring compliance with regulations and policies and procedures

Toronto, Ontario, Ca

I led a team of 25 employees in client services activities and was selected by senior management to reduce turnover and absenteeism and improve morale and performance in the life insurance call centre. I ensured staff had access to quality tools and training to successfully increase engagement, retention and service levels.

Toronto, Ontario, Ca

In this early role, I coached and developed staff to improve call quality, produced and distributed performance reports, interviewed, onboarded and trained new employees, and effectively handled calls from advisors, dealers and clients.Assist with interviewing and recruiting of staff