Monique Young Email and Phone Number

- Recruit and source for new employees to always have in pipeline for all departments- Partners with employees and management to communicate various Human Resourcespolicies, procedures, laws, standards and government regulations- Conducts exit interviews and analyzes data and report to management as necessary.- Prepare, update and revise policy and procedures as necessary.- Prepare monthly reports as needed- Assists with other HR duties as necessary to support the department- Conduct New Hire Orientations to welcome new employees to the company.- Answer employees’ questions regarding benefits.- Assist in payroll-related tasks such as new hire setup and employee changes

- Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.- Determined applicant requirements by studying job description and job qualifications.- Attracted applicants by placing job advertisements; contacting candidates using newsgroups and job sites such as Monster, Careerbuilder and Indeed. - Completed phone screens on candidates for positions nationwide.- Seeked, interviews, assesses, reference checks and places contract employees that completely satisfy the client requirements. - Ensured all hiring paperwork is filled out thoroughly and all required screening protocols are completed including E-verify and I-9 for all new hires as well as, drug tests and background checks when required by the client.

- Processed, researched and adjudicated Background Screening cases for new hires across businesses in the United States and Canada- Resolved discrepancies with new hire background checks (Education and employment verifications), credit checks and determine appropriate final depositions for these cases in accordance with established guidelines- Performed higher level duties involving applicant and employee communications such as Fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment.- Data input of all applicable areas in the Imaging Records Management System (IRM)- Metrics reporting and status reports to Internal Clients- Closed on pending Pre-employment cases for audit compliance.

- Reviewed applicants that applied through the client's website for the specified positions and identify the candidates that meet the qualifications for the role.- Created a short list of candidates and present them to the Relationship Recruitment Manager.- Followed phone screen templates for designated roles and qualify candidates for fit against the defined criteria for the role.- Assisted with the interview scheduling process which includes gathering the candidate's availability as well as confirming the interview time, date and location.- Processed and extended job offers to candidates- Consistently met quota on the class hiring team- Completed 20 or more phone interviews per day

- Identified potential vendors for recruitment into the One Call Care Management network- Acquired credentialing applications at initial contracting- Acquired liability and licensure on each provider at initial contracting- Initially established relationships with providers and prepares handoff to account management team

- Updated Compass with credentials from delegated providers sent on an Excel spreadsheet- Completed background checks on providers through the National Practitioner Data Bank (NPDB)- Ensured that all provider add and change requests are in compliance with company policy.- Trained employees on the processes and procedures associated with vendor maintenance for One Call Care Management products - Assisted in the credentialing process by entering/logging/scanning information into Compass for initial, updates, add on applications, and maintenance processes - Acted as liaison between Contract Administrators and Operations for completing and ensuring compliance and entry of required information into the Oracle Vendor Database- Monitored collection of all information received; follow up on missing items and/or incomplete forms per company policy and procedure, submit follow up requests for verifications as needed

- Monitor queue, ensuring necessary property preservation work is completed in a timely manner.- Coordinate and QC property inspections and Final Billing on several types of property preservation services.- Coordinate maintenance work with vendors to protect/secure vacant properties.- Ensure all work is completed accurately in compliance with client specifications and company policies.

- Reviewed healthcare practitioners‘ credentials and applications for Medicare Part B Enrollment to determine if the healthcare practitioners fulfill state and federal requirements- Created various types of decision letters that effectively communicate with the healthcare practitioners- Maintained the Medicare Part B Provider file to ensure compliance with CMS regulations and internal procedures- Checked internal systems to determine if claims have been paid to the healthcare practitioners

- Obtained senior foreclosure status updates from our attorney- Researched foreclosure documents from senior lien holders on the internet- Obtained senior payoff figures to help in determining if Wells Fargo will bid at senior sale- Monitored accounts to make sure due diligence had been completed before bidding at senior sale

-Ordered exterior inspections to determine properties’ conditions. -Secured vacant properties with a lockbox and order work to maintain properties. -Called brokers to check on the upkeep of properties

-Conducted reference checks on potential volunteers. -Scheduled interviews for potential volunteers to meet with the Intake and Enrollment Specialists. -Answered phones and updated information about potential volunteers.