Monique Chang Email & Phone Number

Greenwich, Ct, Us

Greenwich, Ct, Us

Stamford, Connecticut, Us

Portfolio management of Customer Operations projects. Managing, reporting, and visualizing data related to projects management, execution, funding, and resourcing. Building out multi-layer technology apps to enable collaboration, data storage, analysis, and reporting.

New York, Ny, Us

Guide technical teams and business analysts to deliver customized SAP software using Agile methodologyParticipate as embeeded scrum master to refine business requirements, work as team member to design, configure, test and implement solutionsManage go live and cutover activities, plan and execute data conversion projects

New York, Ny, Us

Onboard sales systems during a 2 year Barclays acquisition timeline. Design new order entry platform using SAP as backend to streamline contracts negotiation and order processing workflowsDesign cross-department process to automatically convert free trial licenses to billable licensesProvide ad-hoc reporting and data analysis to senior management

New York, Ny, Us

SAP SD configuration and custom development to support trade/barter deals, working closely with CFO officeSAP HANA upgrade support for SD module to ensure legacy systems and custom developed software compatibility

New York, Ny, Us

Design and implement custom development to better match business workflow of subscription-based productsConfiguration and integration of legacy systems to improve controls for client ordersImplement compliance and approvals process to screen competitor orders of sensitive products

New York, Ny, Us

Managed Order-To-Cash project scope, resource, and schedules on multi-year integration of legacy in-house order and billing systemPerformed business requirements gathering, process flow definition, solutions design, testing, documentation, and end-user trainingManaged data conversion effort to map customers and legacy orders to new system

Key manager planning strategic enterprise projects with CIO, finance, human resources, and department heads* Evaluate solutions to allow inter-agency data exchange, reduce redundancy and improve customer service; Develop improved business processes and promote collaboration* Propose strategic systems development projects; Identify weaknesses in agency systems and develop roadmaps for improvement* Manage project timetables, budgets, resource allocation; Balance resource, budget, project priorities; Analyze IT skills portfolio and plan staff development programs* Manage vendor and contractor relationships and performance

Project manager leading business analysis and software development projects to enhance information accessibility and transparency. · Conducted executive proposals, requirements meetings, user design workshops; Analyzed and documented user requirements; Designed systems, conducted testing, training, and implementation· Partnered with business stakeholders to develop technology solutions; Introduced enterprise-wide integration and workflow to reduce overhead· Coached applications development teams to increase output and deliver quality software; Formalized software development life cycle processes; Instituted coding standards, consistency, styling and maintainability across all applications

Project lead applying innovative technology to successfully train worldwide staff in new systems and corporate processes. · Conducted business systems analysis to determine knowledge, systems, and process gaps· Delivered classroom training, created course curriculum, user manuals and systems documentation; Designed e-learning programs, systems simulation programs· Developed SCORM-compliant learning management system to track training effectiveness and metrics; Developed pilot intranet to provide training and IT information

Ba, Biology & Music

Mba, Finance & Computer Information Systems

Pre-College, Piano

Education record

Education record