Monique Classen Email & Phone Number

Cape Town, Wc, Za

South Africa

Responsible for strategically planning and executing online [mobile] market research projects, alongside managing online communities. My role focuses on achieving seamless project delivery, meticulous budget and timeline monitoring, and continuous process optimization to enhance overall efficiency.Key Responsibilities:Lead the development and oversight of diverse online [mobile] market research projects across international markets, encompassing survey creation, fieldwork management, response monitoring, and ensuring data quality. Coordinate translation efforts as required.Monitor project progress meticulously to ensure adherence to timelines and budgets, maintaining superior quality standards. Collaborate with research managers to ensure the quality and timeliness of respondent data.Proactively seek opportunities to streamline processes, enhance efficiencies, and optimize project execution methodologies.Foster engagement and growth within online communities through the creation of engaging content and strategic community management strategies.

Cape Town, Western Cape, South Africa

Specialized in panel management, this role acted as a crucial intermediary within the operations team, connecting regional panel managers, project managers, and fieldwork partners across Africa. Responsibilities included planning and executing projects, ensuring compliance with processes and budgets, evaluating fieldwork quality, and developing recruitment strategies. It also involved recruiting and training panel managers, overseeing the panel team, and directing fieldwork performance.Key Responsibilities: The key responsibilities included planning, executing, and overseeing project plans to ensure task completion, providing informative briefings to panel managers and fieldwork agencies, ensuring adherence to company/client fieldwork processes and budgets, evaluating fieldwork quality, and aligning study design with research objectives. Additionally, maintaining fieldwork compliance, managing quotas, generating monthly reports with actionable recommendations, monitoring project incentives to stay within budgets, and developing cost-effective panel recruitment strategies were crucial aspects of the role.Additional Responsibilities:The role involved recruiting and training panel managers across African markets through structured onboarding and training programs. It also entailed overseeing and managing the panel team, defining project goals, providing direction to panel managers and fieldwork partners, and reviewing fieldwork performance to ensure quality and alignment with project objectives.

Cape Town Area, South Africa

This role involved providing comprehensive support to clients and researchers in developing tailored methodology designs for projects of varying sizes, prioritizing client satisfaction and building enduring relationships. Responsibilities include facilitating survey design in alignment with project protocols, managing fieldwork logistics, and promptly addressing issues for seamless project execution. Analytical techniques range from basic data analysis to sophisticated dashboard creation using DisplayR to derive actionable insights. Additionally, presenting research findings effectively through clear, visually engaging methods like PowerPoint and infographics. Continuous commitment to professional development ensures staying updated on market research methodologies and technologies, enhancing expertise, and contributing to organizational excellence.

Cape Town, Western Cape, South Africa

This role involved addressing panel member inquiries promptly and professionally, fostering engagement through various communication channels, overseeing participant incentives, and monitoring panel quality. It also entails standardizing reporting, implementing recruitment tactics, and leveraging data analytics to enhance user experience. Communication strategies, including informational content and insights into panel activity, are crucial aspects. Additionally, supporting project leads in sample estimation, fieldwork design, and participation optimization are key responsibilities.