Monique Cocco (She/Her)

Monique Cocco (She/Her) Email and Phone Number

Contract Specialist at CONMED Corporation @ CONMED Corporation
utica, new york, united states
Monique Cocco (She/Her)'s Location
Mississauga, Ontario, Canada, Canada
About Monique Cocco (She/Her)

Resourceful Program Manager with proven success in driving results on large international projects. Builder of solid, cohesive project teams by establishing a comfortable yet business-like working relationship with at all levels with the ability to facilitate decision making in complex situations. Rich mix of world class service delivery, quality and program management.Experienced in managing diverse international programs and project while maintaining focus on regional specific requirements. Proactive and resourceful professional that blends “Big picture thinking” with attention to detail.Expertise includes: • Global Project Management• Change and Risk Management• Quality Management• Software Release Management • Budget Management• Time Management• Project Governance• Project Documentation• Cross Functional Team Leadership• Lean Six Sigma • Process Improvements

Monique Cocco (She/Her)'s Current Company Details
CONMED Corporation

Conmed Corporation

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Contract Specialist at CONMED Corporation
utica, new york, united states
Website:
conmed.com
Employees:
2389
Monique Cocco (She/Her) Work Experience Details
  • Conmed Corporation
    Contract Specialist
    Conmed Corporation Mar 2022 - Present
    Mississauga, Ontario, Canada
    View
  • Conmed Corporation
    Contract And Pricing Administrator
    Conmed Corporation Dec 2018 - Mar 2022
    Mississauga, On
    View
  • Conmed Corporation
    Customer Service Specialist
    Conmed Corporation Nov 2016 - Dec 2018
    Mississauga, Ontario, Canada
    • Provide professional and efficient service to customers while processing orders and providing information• Provide reporting and invoicing on an ad hoc basis• Document administrative processes and ensure compliance with Health Canada regulations• Develop and deliver training for office staff
    View
  • Rogers Communications
    Customer Insights Analyst
    Rogers Communications Jun 2014 - Nov 2016
    Quality Monitoring in the Call CenterCustomer InsightsContinuous ImprovementsCommunications
    View
  • Rogers Communications
    Program Manager - Business Service Implementation
    Rogers Communications Mar 2013 - Jun 2014
    Toronto, Canada Area
    Managed product and program launches for the business customer segment
    View
  • Microsoft
    Operations Program Manager
    Microsoft Aug 2007 - Jan 2013
    Act as global operations representative in program design, policy, process and governance relating to support service delivery. Identify, prioritize and drive global operations process optimization and standardization.Identify areas of process improvement and opportunity for cost reductions and implement same.Develop and rollout operational processes, policies, procedures and communications surrounding operational programs. Manage work reprioritization & budget planning to enable operations to be responsive to emerging customer/client requests, while continuing to deliver on main-line business commitments.
    View
  • Microsoft
    Partner Technical Lead
    Microsoft Dec 2006 - Aug 2007
    Coordinate service delivery and foster collaboration with global Outsource vendors. Serve as a point of escalation for Partner requests, and provide leadership on service quality across the team. Monitor customer satisfaction and user experience. Drive operational improvement for vendor performance and experience enabling of Microsoft vendor through technical readiness/training and day-to-day support work.
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  • Microsoft
    Support Mentor
    Microsoft Dec 1998 - Dec 2006
    View

Monique Cocco (She/Her) Skills

Vendor Management Call Center Project Management Program Management Cross Functional Team Leadership Software Project Management Process Improvement Outsourcing Business Intelligence Team Leadership Sharepoint Change Management Requirements Analysis Service Delivery Team Building Operations Management Quality Assurance Customer Satisfaction Pmp Visio Quality Management Influence Without Authority Cross Functional Coordination Collaborative Problem Solving Resource Management Troubleshooting It Operations Business Strategy Release Management Customer Service Training Coaching Business Process Leadership Risk Management Business Analysis Analysis Project Planning Agile Project Management Cloud Computing Six Sigma Business Process Improvement It Strategy Call Centers

Monique Cocco (She/Her) Education Details

  • Bay 3000
    Bay 3000
  • Customer Operations Performance Center (Copc)
    Customer Operations Performance Center (Copc)
    Copc - 2000 Vmo Standard
  • Mcmaster University
    Mcmaster University
    Mathematics And Computer Science
    View
  • Sari Yoga
    Sari Yoga
  • Sari Yoga
    Sari Yoga
  • Six Sigma Us
    Six Sigma Us
    Six Sigma
  • Torreblanca Language Consulting
    Torreblanca Language Consulting

Frequently Asked Questions about Monique Cocco (She/Her)

What company does Monique Cocco (She/Her) work for?

Monique Cocco (She/Her) works for Conmed Corporation

What is Monique Cocco (She/Her)'s role at the current company?

Monique Cocco (She/Her)'s current role is Contract Specialist at CONMED Corporation.

What schools did Monique Cocco (She/Her) attend?

Monique Cocco (She/Her) attended Bay 3000, Customer Operations Performance Center (Copc), Mcmaster University, Sari Yoga, Sari Yoga, Six Sigma Us, Torreblanca Language Consulting.

What are some of Monique Cocco (She/Her)'s interests?

Monique Cocco (She/Her) has interest in Disaster And Humanitarian Relief, Process Improvements.

What skills is Monique Cocco (She/Her) known for?

Monique Cocco (She/Her) has skills like Vendor Management, Call Center, Project Management, Program Management, Cross Functional Team Leadership, Software Project Management, Process Improvement, Outsourcing, Business Intelligence, Team Leadership, Sharepoint, Change Management.

Who are Monique Cocco (She/Her)'s colleagues?

Monique Cocco (She/Her)'s colleagues are Laine Cavalier, Tina Polyak, Nicole Pinne, John Caridi, Vicki Baker, Ray Beliveau, David Faulkner.

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