• Leads a diverse portfolio of critical IT projects. • Partners with business stakeholders to define project scope, manage risks and execute projects using Agile, Waterfall or Hybrid methodologies. • Oversees all aspects of project management, including scope, budget, schedule and communications. • Fosters relationships with both business and IT stakeholders. • Mentors and support team members, promoting growth and sharing knowledge to enhance project management practices. • Champions transparency, proactively escalate issues and managing change effectively throughout the project life cycle.

Steered operations and spearheaded a team of 10 business analysts in orchestrating the gathering, design, testing and implementation phases for over 10 different EDI and cXML transaction types, facilitating seamless customer and supplier onboarding projects. • Delivered an impressive surge in team productivity, surpassing 60% within the first year by implementing strategic process enhancements, resulting in accelerated project delivery and improved operational efficiency. • Led system integration initiatives, resulting in significant advancements in data management and EDI processes, enabling the successful onboarding of a higher volume of customers and suppliers which included operating within both IBM Sterling, later followed by a seamless transition to OpenText as the EDI provider. • Cultivated robust relationships with internal and external stakeholders, including third-party vendors, driving heightened collaboration and streamlined communication channels. This was achieved through establishing regular standing meetings to review project statuses, distill key lessons learned, and implement process improvements, resulting in accelerated project timelines and enhanced operational efficiency. • Played a pivotal role in crafting the company’s EDI standard map offerings based on ANSI standards, ensuring alignment with industry best practices. • Secured and optimized resource allocation for testing, implementation, and production support, serving as a cornerstone for seamless project execution and driving overall organization efficiency to new heights.

Expertly orchestrated and supervised multiple large-scale IT and business projects, along with resource allocation and project timelines, for the merger of two $5 billion companies spanning North America, Europe and China. This intricate endeavor entailed consolidating approximately 50,000 customers into a unified operational system. • Strategically identified and aligned dependencies and resources, facilitating risk mitigation and conflict resolution, while planning and executing multiple medium-to-large IT and business projects concurrently. • Provided hands-on management of all project aspects and served as the primary liaison between business/process owners and IT teams. • Ensured transparent and goal-aligned communication of project status to all stakeholders, including executive leadership, fostering a culture of accountability and alignment and strengthened relationships with both internal and external users, fostering a culture of trust and reliability. • Nurtured team members’ growth and success through mentoring, coaching and providing constructive performance feedback, resulting in enhanced team productivity and project outcomes. • Led cross-functional initiatives with significant financial implications, including the successful preparation of the U.S. eCommerce platform to serve over 10,00 Canadian customers through the creation of a multi-lingual site. Additionally, implemented a sophisticated order consolidation and approval process, and seamlessly incorporated shipment tracking information into the website.• Monitored and optimized change management processes and demand fluctuations, ensuring strict adherence to project timelines, scopes and system integrity. • Formulated and meticulously maintained comprehensive requirements documentation, providing clarity and direction for project teams and stakeholders. Regularly provided insightful status reports and effectively managed risks to project success.

Improved service efficiency and effectiveness of servicing for a vast customer base exceeding 2.8 million individuals through collaborative efforts with various home office departments and field operations. • Engineered a pioneering approach to empower technicians in servicing aircrafts and meticulously tracking service activities within the demanding airline industry.• Collaborated closely with technical experts and business leaders to ensure project scope precisely matched organizational needs and objectives, resulting in significant enhancements to technician tools and processes. • Spearheaded the development of comprehensive project plans, resource/task management, and rigorous test plans and scripts, guaranteeing the reliability and functionality of implemented solutions. • Expertly managed fluctuating user demands while safeguarding the system’s integrity, ensuring seamless operation even under dynamic conditions.

Led the charge in orchestrating productive meetings with the director of eBusiness Solutions to extract requirements aimed at elevating the eCommerce website and integrating cXML solutions seamlessly. • Crafted and meticulously maintained comprehensive requirements documentation for all enhancements and upgrades, serving as a blueprint for success. • Strategically devised and executed project plans for each implementation/release, ensuring unwavering team focus and steadfast project progress. • Fostered close collaboration with technical developers to guarantee that delivered solutions precisely met the needs of both internal and external stakeholders, thereby driving project success. • Assumed full responsibility for preparing exhaustive test scripts and actively engaged in the testing phase, validating eCommerce bug fixes, enhancements and upgrades with precision.• Drafted and maintained detailed requirements for all enhancements and upgrades.• Managed and prepared project plans for each implementation/release, ensuring that all team members remained focused and the projects continued on track. • Facilitated regular IT status meetings. • Assumed control of preparing test scripts and actively participated in testing eCommerce bug fixes, enhancements and upgrades. • Collaborated closely with technical developers to ensure that the solutions delivered met the needs of both internal and external customers driving the success of the projects.

Provided crucial support for the development of the Citibank/Sears credit card authorization platform, which serviced more than 90 million consumer Mastercard and private-label accounts. Utilized defined methodologies tailored to each stage of the project lifecycle recognizing the different delivery timeframes.

Oversaw the customer delivery of proprietary strategy manager adaptive control systems for account management and acquisition risk, marketing, and fraud strategies. Led cross-functional planning and problem-solving teams.