Operational people manager with broad and general experience in change management, implementing new strategies in organisations and realising performance improvement. Working in a dynamic envirnment. Experience in several area's: operations, management, human resources, customer services, service delivery, project management, change management, customer relations management, service level management, process development, outsourcing, administration and payroll, shared services.Branches: telecom, IT, energy, outsourcing, transport.Specialties: Operations management, Proces optimalisation, LEAN Six Sigma, Green Belt, Agile Project Management, Scrum, Product Owner, HR SSC, shared service center, FSSC, outsourcing of HR administration and payroll. Customer Service, Service Delivery, Sales support, Customer Relations Management.