Monique Higginbotham, Pmp, Csm, Cspo, Cc Email & Phone Number

Met with project stakeholders on regular basis to assess progress and make adjustments.Coached team members on productivity strategies to accomplish challenging goals.Interacted with customers and clients to identify business needs and requirements.Addressed and resolved technical, financial, and operational concerns by working with team members and directors.Managed and supervised administrative and daily program operations, complying with policies and regulations.Built teams to address project goals and objectives for multiple projects.Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.Tracked status of all projects and managed escalations, project budgets, and reporting.Planed, directed, and coordinated team activities to design, process, project, develop, produce, improve, and test components, products, systems, and services, having also achieved optimum use of workers, equipment, materials, and facilities.Improved delivery and results of programs/projects by developing program/project management,requirements management, and change management best practices, processes, tools, and techniques.Identified program obstacles and communicated possible impacts to team.Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.Participated in vendor selection and management process for program initiatives.Worked with subject matter experts to develop and implement mentoring programs to promote better leaner experiences.

In the role of Deputy Program Manager, I was secondary interface with Government program authorities and representatives on technical and program/project issues. I ensured that program and project management processes were applied consistently and effectively across all assigned initiatives. Managed acquisition and employment of program/project resources and controls financial and administrative aspects of the program/project with respect to contract requirements. Created tools for project planning, delivery, management, tracking, communication, and key performance metrics. Monitored, tracked, and reported on the status of programs against budget, timelines, and scope to program/project teams and leadership.Managed team's procurement requests as a matter of processScrumMaster: removed all impediments presented as a matter of processExecuted Employee management alongside leadership teamExhibited functional understanding of team budget and run ratesParticipated in on going business development initiativesReviewed work reports and suggested process changes for improved efficiency.Designed accountability program for employees.Supported project leaders through every step of projects.Monitored equipment use and anticipated future demand.

SCRUM MasterRelease Notes Purchase RequisitionsThe Software Development Program Analyst: Openly collaborateed with a team of software engineers.Ensured all software support team members performed necessary duties.Understood and ensured processes were being followed.Assisted with reports and presentations for stakeholders.Created and reviewed product release documentation.Scheduled sprints for the software support team.Helped mentor others on software process and structure.Used software tools to perform queries, generate reports, and export data from software development tools.Kept track of schedule releases and version numbers.Performed configuration management of sprint and release software versions.Performed administration of Atlassian products for the development team.Attended all parts of the process (daily standups, sprint reviews, sprint retrospectives, customer meetings).Scheduled internal and external meetings in a professional way.Engaged and coordinated with other coworkers and leadership.Worked closely with internal and external customers.Worked closely with the Software Engineering Manager and Tech Leads.Kept documents and data organized and easy to understand and follow.Strong multi-tasking skills: proven record of managing multiple teams at once.Documented meetings and code reviews.Assisted with software team employee on-boarding and off-boardingAssisted program manager with a wide array of tasks

United States

Identify prospective enrollees and determine eligibility for participation in the Advantage Medicare productUnderstand and apply all policies and procedures pertaining to:Disclosures and provisions of the Advantage Medicare productEnrollment and disenrollmentDevelop a presence in the local community to help generate enrollmentsConduct home visits and personalized appointments as needed to complete the enrollment processMarket Advantage on-site at hospitals, senior centers, assisted living facilities, community events and other sites as designatedUnderstand the covered benefits, non-covered benefits, exclusions and exemptionsAssist members in accessing health care, transportation needs and other services or issues as they occur and pertain to membersKeep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentationKeep alert to competitive products and marketing practices, and to keep management informed concerning themConduct and participate in telemarketing/outreach efforts as requiredAttend and participate in sales meetings, training programs, conventions, and special eventsComplete applications in a timely and accurate mannerSubmit special reports regarding the operation of the territory, acceptance or rejection of products, and competitive conditions beneficial to other Marketing representatives and company operations

Analyze customer behavior to drive understanding of current and future customer and market needsConduct/utilize market research and competitive analyses (e.g., strength, weaknesses, strategies) to drive understanding of business requirements and development of marketing strategyAnalyze member/customer data to identify and analyze customer/market trends, themes, issuesDemonstrate understanding of applicable laws, regulations, contracts, and compliance requirementsDefine target markets or customer groups and their specific requirements Demonstrate understanding of applicable business strategies/goals and how they can address customer requirements and marketing effortsDemonstrate understanding of applicable products and services Develop understanding of applicable sales channels (e.g., consultants, brokers, trade groups) to drive marketing strategyPerform analysis of customer and business requirements to drive development of marketing strategiesAlign marketing initiatives/campaigns with applicable business goals/objectives, as well as the needs of identified target populations/clients-Develop and implement marketing campaign tactics (e.g., project plans, budgets, creative execution)Ensure that contractual or regulatory requirements are addressed in marketing initiatives/campaigns-Ensure that marketing initiatives/campaigns adhere to applicable processes/procedures/requirements (e.g., spending limits, review/approval processes, branding)-Ensure that marketing efforts target applicable internal and external audiences/constituencies, in alignment with business goals -Identify/develop/review creative concepts/content for marketing strategies/initiatives/ campaigns-Develop/execute lead generation development and pipeline acceleration campaigns/activities-Analyze/report results of marketing campaigns -Develop/revise plans for future initiatives/campaigns based on analysis of results/outcomes from previous initiatives/campaigns

Greater Nashville Area, Tn

Completed timely billing and follow-up on assigned accounts, in a compliant manner.Identified trends and their root causes within assigned inventory.Assisted with administrative duties fundamental to successful project operations.Maintained an appropriate level of productivity, as defined by project guidelines.Reliably trained new associates in proper execution of job duties, in accordance with company expectationsInformed Project Director of problems and issues.Completed work accurately and timely with appropriate documentation.Assisted in maintaining harmony between the client staff and project team members.Served as a role model to the overall company image.Used Excel as a standard method for internal and external reporting.

As a Coordination of Benefits Analyst, I was responsible for using established methods to investigate, verify, and record third party liability (TPL) coverage information on behalf of our government and commercial payer clients. Researched leads through various methods including phone calls, correspondence, and online portals. Maintained accurate TPL coverage to trigger appropriate cost-avoidance and recovery activities. Responded to client research requests. Operated in a fast-paced, production environment and took ownership of work by understanding the value of timely, accurate investigation.• Adapted to the significant and frequent changes of the healthcare market• Worked in a team environment with a positive attitude• Exhibited strong, detail oriented investigative skills• Proven track record of critical and analytical thinking skills regarding trends and patterns in data• Proficient time and workload management with the ability to multi-task• Able to efficiently make a medium volume of outbound calls to various insurance carriers• Very strong verbal and written communication skills• Proficient Microsoft Windows and Office products

Franklin, Tn

Provided service and support to Aetna's Medicare Supplement agent sales force.Reviewed and implemented on boarding of potential agent workforce.Reviewed and provided guidance to those whom didn't immediately qualify for on- boarding.Reviewed and resolved mid level escalationsMastered cross functional collaboration for both on going operations and projects.Analyzed and reported monthly challengesLicensed insurance agent across 45 states in accidental health and lifeInternal sales backup responsible for producing well over $100,000 in annualized premiums.