Monique Higginbotham, Pmp, Csm, Cspo, Cc Email & Phone Number

Met with project stakeholders on regular basis to assess progress and make adjustments.Coached team members on productivity strategies to accomplish challenging goals.Interacted with customers and clients to identify business needs and requirements.Addressed and resolved technical, financial, and operational concerns by working with team members and.

In the role of Deputy Program Manager, I was secondary interface with Government program authorities and representatives on technical and program/project issues. I ensured that program and project management processes were applied consistently and effectively across all assigned initiatives. Managed acquisition and employment of program/project resources.

SCRUM MasterRelease Notes Purchase RequisitionsThe Software Development Program Analyst: Openly collaborateed with a team of software engineers.Ensured all software support team members performed necessary duties.Understood and ensured processes were being followed.Assisted with reports and presentations for stakeholders.Created and reviewed product.

United States

Identify prospective enrollees and determine eligibility for participation in the Advantage Medicare productUnderstand and apply all policies and procedures pertaining to:Disclosures and provisions of the Advantage Medicare productEnrollment and disenrollmentDevelop a presence in the local community to help generate enrollmentsConduct home visits and.

Analyze customer behavior to drive understanding of current and future customer and market needsConduct/utilize market research and competitive analyses (e.g., strength, weaknesses, strategies) to drive understanding of business requirements and development of marketing strategyAnalyze member/customer data to identify and analyze customer/market trends.

Greater Nashville Area, TN

Completed timely billing and follow-up on assigned accounts, in a compliant manner.Identified trends and their root causes within assigned inventory.Assisted with administrative duties fundamental to successful project operations.Maintained an appropriate level of productivity, as defined by project guidelines.Reliably trained new associates in proper.

• As a Coordination of Benefits Analyst, I was responsible for using established methods to investigate, verify, and record third party liability (TPL) coverage information on behalf of our government and commercial.
• Adapted to the significant and frequent changes of the healthcare market
• Worked in a team environment with a positive attitude
• Exhibited strong, detail oriented investigative skills
• Proven track record of critical and analytical thinking skills regarding trends and patterns in data
• Proficient time and workload management with the ability to multi-task

Franklin, TN

Provided service and support to Aetna's Medicare Supplement agent sales force.Reviewed and implemented on boarding of potential agent workforce.Reviewed and provided guidance to those whom didn't immediately qualify for on- boarding.Reviewed and resolved mid level escalationsMastered cross functional collaboration for both on going operations and.