Monique Kehr Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Responsible for developing, implementing and documenting processes and measures of efficiencies for both Concur and the clients
• Planning and budgeting for departmental responsibilities and effectively forecasting units and head count
• Partnering with Accounting to establish efficient billing and processes
• Sponsoring a team that supports sales opportunities
• Managing employee activities for team of 8 consultants which includes hiring, terminations, performance appraisals, coaching, career development, cross-training, and scheduling
• Supporting the Director of Implementation Services with special projects and other assignments as needed for both the team and myself as a Manager

Tampa/St. Petersburg, Florida Area

• Provided effective leadership and management to a team of 6 consultants by doing performance reviews, coaching, and career development In addition to supervising a team of Implementation Project Managers, also acted as.
• Determined work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinated resources for projects and assigned work to internal and client teams as necessary
• Supported the Senior Implementation Manager and Director of Implementation Services with special initiatives

Tampa/St. Petersburg, Florida Area

• Implemented stretch projects that were both complex and global in nature that helped Concur reach quarterly and yearly ARR goals, high NPS scores, meeting average days to go live and most importantly, satisfied clients
• Involved in a large number of additional projects such as working on the new Global Template, creating training scripts, planning and presenting our very first Implementation Bootcamp session, and participated on.
• Began working on managerial tasks such as handling client escalations, assigning project teams and reporting
• Mentored new team members

Tampa/St. Petersburg, Florida Area

• Led the implementation process of configuring the Concur Travel & Expense environment on complex, global and multi-phased clients to meet their specific travel and expense requirements
• Guided the clients to “best practice” implementations ensuring that we were meeting their needs yet maintaining Concur’s methodologies
• Served as a liaison for the functional side with client team members and Concur internal resources to ensure understanding and clear communications
• Was responsible for supporting the client’s testing cycles - researching complex customer problems and issues, then providing recommendations or alternatives to project management

Greater Minneapolis-St. Paul Area

• Coordinated with the client on pre-installation and implementation task support that included needs assessment, service definition, expense report design, account profile development, and pre installation tasks
• Communicated the details of the account installation to each Gelco department, as it pertained to their workflow
• Conducted an evaluation of the account setup with the client and Account Implementation Coordinator to ensure changes were processed accordingly

Greater Minneapolis-St. Paul Area

• Provided additional services to both existing and new clients through product upgrades, enhancements, and additional features that Gelco could offer while maintaining close account relationships with all internal.
• In charge of the implementation of up to 25 active accounts at one time along with maintaining the relationship with existing accounts already implemented.
• Enhanced Project Management skills by creating time frames and deadlines that both clients and internal representatives adhered to

Greater Minneapolis-St. Paul Area

• Responsible for training new Account Coordinators
• Full territory of installation responsibility
• Supported internal initiatives such as Y2K testing, extensive day to day contact with Customer Service departments, technical help desks, custom reporting departments, and administrative departments
• Involved with management in team building techniques and instilling responsibility to each team member
• Team leader responsibilities along with monthly reporting that was provided to upper management