1.) Participated in Outbound Calling Recording Disclosure (OCRD) audits listening to ensure that team members use best practices in disclosing their introductions at the beginning of outbound calls to clients. 2.) Was responsible for testing the telephony and desktop User Acceptance Testing (UAT). Confirm semantic tags that direct calls based on the natural spoken language from the client are being directed to the right departments. 3.) Provided additional support as needed across multiple desktop and telephony platforms.

1.) Assisted in the Small to Larger Group Sales Department in comparison with Small Group Sales Retention.2.) Responsible for researching and analyzing Small to Large Group Sales and Small Group Sales Retention with the focus of competitive sales, feedback, and contributing to the improvement of Anthem Inc. (Missouri) service areas. 3.) Assisted in creating new and innovative marketing methods for the company.4.) Worked heavily with Microsoft Office to create spreadsheets, and a final presentation for findings of retention rates in regards to health insurance from customers view point using telephony.

1.) Generated profit and loss statements, weekly budgets, and inventory controls; data entry and spreadsheets.2.) Assisted with management of staff and scheduling while ensuring efficient coverage and controlling of expenditures.3.) Created visual displays in dining area in comparison with displays for events.4.) Priced catering orders, client consultation, and recruitment of potential clients.

1.) Served as an assistant to the students in all endeavors of school; projecting great customer service, and helped the students in regards of personal, and academic issues. 2.) Implemented school events for the students to participate in; supervised dormitory activities; enforced dormitory rules and regulations. 3.) Served the needs of the residents on campus; being a mentor to the students; partaking in conflict mediation; and responding to emergencies in a timely matter.

1.) Performed management duties such as interviewing, recruiting, and training new hires at Spartan's Corner Store located at Hazelwood East High School; was the key holder with the responsibility of opening and closing the store.2.) Provided excellent customer service and manually balanced funds due to not having a register; promoted sales programs and assisted with marketing displays.3.) Tracked inventory and stock manually and placed stock out for sales as well as monitoring the telephone. Performed hostessing while taking orders and delivering them to the customer.