Monique Marollo Email & Phone Number

Rochester, New York Area

Buffalo/Niagara, New York Area

I played a key role in the remodeling and expansion of the 11 year old flagship store and the launch of the second location for this grocery cooperative with 16,000 stockholders, over $21M combined 1st year sales, and a 40-year track record of success. In this role I managed all aspects of day to day operations including human resources (staffing, training, supervision, development, scheduling, payroll), facilities management, financial management and production/product controls while also… Show more I played a key role in the remodeling and expansion of the 11 year old flagship store and the launch of the second location for this grocery cooperative with 16,000 stockholders, over $21M combined 1st year sales, and a 40-year track record of success. In this role I managed all aspects of day to day operations including human resources (staffing, training, supervision, development, scheduling, payroll), facilities management, financial management and production/product controls while also playing an integral role in the strategic leadership of the organization.I directed ongoing initiatives to increase productivity by improving and implementing better systems and processes. Under my guidance sales per labor hour (SLPH) improved from $80/hour to $100/hour in less than a year. Continuous improvement was the rule, not the exception at this organization, and my team and I embraced it wholeheartedly.I enjoyed serving on the Branding Team and in a Category Management role to ensure product selection and inventory decisions that aligned with the store brand. I created and directed plan-o-grams to ensure effective merchandising and resets.Open Book Management was key to successful employee engagement in our stores. I was, and still am, a steadfast supporter of the idea that transparency of an organization's financial information and ongoing initiatives helps employees know that their every day work is what will bring success (or failure) to an operation. Show less

Rochester, New York Area

I was recruited by this natural foods coop to automate operations through the purchase and implementation of the ECRS Catapult Point of Sale (POS) system with over 8,000 SKUs.I served as the Interim General Manager for a period of over two years where I assumed executive leadership in order to turnaround operations and restore profitability. I transitioned the store from a $100K deficit to operating in the black in less than 1 year. I implemented inventory receiving and category… Show more I was recruited by this natural foods coop to automate operations through the purchase and implementation of the ECRS Catapult Point of Sale (POS) system with over 8,000 SKUs.I served as the Interim General Manager for a period of over two years where I assumed executive leadership in order to turnaround operations and restore profitability. I transitioned the store from a $100K deficit to operating in the black in less than 1 year. I implemented inventory receiving and category management systems featuring incoming product scanning and Just in Time (JIT) order components to effectively manage an average of 23 turns per year of nearly $200K in on-floor inventory. Show less

Xerox Corp., Rochester, Ny

I worked in the Global Learning Group to create and implement a global learning system for company-wide use by over 30,000 employees featuring computer based courses accessed online. These included courses created by in-house designers as well as those purchased from Skill-Soft, a leading global provider of high-quality, innovative, cloud-based learning and performance support resources.I managed the initial small group of web-based applications programmers; as the list of course offerings… Show more I worked in the Global Learning Group to create and implement a global learning system for company-wide use by over 30,000 employees featuring computer based courses accessed online. These included courses created by in-house designers as well as those purchased from Skill-Soft, a leading global provider of high-quality, innovative, cloud-based learning and performance support resources.I managed the initial small group of web-based applications programmers; as the list of course offerings grew, I trained and managed a group of 10 help desk professionals, programmers and analysts. Show less

Rochester, New York Area

In this, one of my most favorite roles, I developed and delivered a series of applications training and instructional packages for Mobil Chemical, IEC, Lawyers' Co-op, and several other Rochester based employers. Many of the courses focused on the Microsoft office suite (basic to advanced) and there were several instances where I was asked to learn an in-house created application and then train employees on the application.

Rochester, New York Area

Applications software and systems analysis, design, planning and implementation at university administrative departments nationwide.