Monique Ly Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

- The trusted advisor to, and building relationships with customers by engaging and strategising about their business priorities and help resolve their challenges. Providing health checks, provide Q&A support and deliver best practices when using WFS software.- In partnership with Account executives and Account managers to strategically drive new services business to new and established accounts within the Australia Pacific Japan (APJ) region.- Creating processes, workflows and procedures between Services and Sales and engaging with Product to provide a better service to all customers.

Melbourne, Australia

- End to end management of successful client software implementation / integration projects.- Ability to perform project control activities, creating and maintaining detailed project plans, weekly status reports, meeting minutes, and coordinating staffing activities using shared resource pool.- Manage customer expectations, deliver projects within scope and budget, and mitigate issues that may interfere with project success.- Management of the team regarding project plan development, status and change.- Planning, decision making, and resourcing of project with client and internal team.- Manage multiple complex projects simultaneously.

Melbourne, Australia

- Customer Management and Project Management- Assist customers in best practices during implementation of WFS Product Suites- Estimated work effort and collaboration with Project Managers, customers, partners and stakeholders on project status.- Understanding customer business requirements and coordinating with all WFS internal teams (Sales, Support, Training and Development) during project phases to ensure a successful customer implementation- Assisted customers with software testing along with roll out and go-live activities.- Conducted web-based and on-site customer solution training workshops

Adelaide, Australia

- Creation of processes and workflows- Collaborating with Executives and management in HR, training, payroll and WHS to create a holistic process which involves all areas of the business.- Manage, support and train Team Leaders and their staff on processes- Evaluation and implementation of successful strategic process.- Support clients to increase skills and achieve goals based on a person centred approach.

Melbourne, Australia

- Manage, support and train teams providing quality residential support to adults with intellectual and physical disabilities- Liaise, negotiate and problem solve with key stakeholders to ensure a collaborative approach to achieve quality outcomes.- Support clients to increase skill, identify and achieve goals based on a person centred approach and planning.- Creating audit reports and conducting auditing at services on processes and policies.

Perth, Australia/ Adelaide, Australia

- Customer Management, Project Management and Team Management.- Coordination and management of production teams (locally and offshore) for execution of architectural renderings, animations, interactive 3D and physical models- Liaising with customer and resources, consisting of marketing coordinators/executives, developers, graphic designers, architects, landscape architects and interior designers.- Re-evaluation of existing processes and creating new processes- Building a team for specialised project.- Skills in time management and lead in creative direction and decisions- Analysis and reworking of previous processes for more efficient production- Skills in estimations, budgeting and accounts- Skills in post production using Photoshop

Vancouver, British Columbia, Canada

- Client Management and Project Management.- Coordination and management of production teams (local and off shore) for execution of architectural renderings, animations, 360 Quicktime virtual reels and 3D models.- Coordinating projects with web, interactive, video and print.- Liaise with clients and resources, consisting of marketing coordinators/executives, developers, graphic designers, architects, landscape architects and interior designers.- Skills in time management and lead in creative direction and decisions- Analysis and reworking of previous processes for more efficient production- skills in post production using Photoshop

Perth, Australia

Specialising in residential architecture, commercial architecture, civic, resort, urban planning, master planning and interior design.

Bachelor, Architecture

Master'S Degree, Marketing

Bachelor'S Degree

Bachelor'S Degree