Monique Ly

Monique Ly Email and Phone Number

Principal Customer Success Manager @ Lucid Software
Melbourne, VIC, AU
Monique Ly's Location
Greater Melbourne Area, Australia
Monique Ly's Contact Details

Monique Ly personal email

About Monique Ly

Monique Ly is a Principal Customer Success Manager at Lucid Software. She possess expertise in user experience, graphic design, architectural design, social media, consulting and 14 more skills.

Monique Ly's Current Company Details
Lucid Software

Lucid Software

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Principal Customer Success Manager
Melbourne, VIC, AU
Website:
golucid.co
Employees:
1325
Monique Ly Work Experience Details
  • Lucid Software
    Principal Customer Success Manager
    Lucid Software
    Melbourne, Vic, Au
    View
  • Lucid
    Team Lead - Acceleration / Snr Enterprise Customer Success Manager, Apac
    Lucid Feb 2022 - Present
    Melbourne, Victoria, Australia
    View
  • Lucid
    Snr Customer Success Manager, Apac
    Lucid Mar 2021 - Mar 2022
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  • Lucid
    Customer Success Manager, Apac
    Lucid Jan 2020 - Mar 2021
    Melbourne, Australia
    View
  • Wfs: A Workforce Software Company
    Solutions Manager, Apj (Customer Success)
    Wfs: A Workforce Software Company Mar 2017 - Jan 2020
    Melbourne, Australia
    - The trusted advisor to, and building relationships with customers by engaging and strategising about their business priorities and help resolve their challenges. Providing health checks, provide Q&A support and deliver best practices when using WFS software.- In partnership with Account executives and Account managers to strategically drive new services business to new and established accounts within the Australia Pacific Japan (APJ) region.- Creating processes, workflows and procedures between Services and Sales and engaging with Product to provide a better service to all customers.
    View
  • Workforce Software
    Project Manager
    Workforce Software Nov 2016 - Mar 2017
    Melbourne, Australia
    - End to end management of successful client software implementation / integration projects.- Ability to perform project control activities, creating and maintaining detailed project plans, weekly status reports, meeting minutes, and coordinating staffing activities using shared resource pool.- Manage customer expectations, deliver projects within scope and budget, and mitigate issues that may interfere with project success.- Management of the team regarding project plan development, status and change.- Planning, decision making, and resourcing of project with client and internal team.- Manage multiple complex projects simultaneously.
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  • Wfs: A Workforce Software Company
    Services Consultant
    Wfs: A Workforce Software Company Aug 2015 - Nov 2016
    Melbourne, Australia
    - Customer Management and Project Management- Assist customers in best practices during implementation of WFS Product Suites- Estimated work effort and collaboration with Project Managers, customers, partners and stakeholders on project status.- Understanding customer business requirements and coordinating with all WFS internal teams (Sales, Support, Training and Development) during project phases to ensure a successful customer implementation- Assisted customers with software testing along with roll out and go-live activities.- Conducted web-based and on-site customer solution training workshops
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  • Cara
    Rostering Manager/Team Lead
    Cara 2014 - 2015
    Adelaide, Australia
    - Creation of processes and workflows- Collaborating with Executives and management in HR, training, payroll and WHS to create a holistic process which involves all areas of the business.- Manage, support and train Team Leaders and their staff on processes- Evaluation and implementation of successful strategic process.- Support clients to increase skills and achieve goals based on a person centred approach.
  • Gellibrand Disability Services
    Team Lead/Service Development
    Gellibrand Disability Services 2013 - 2014
    Melbourne, Australia
    - Manage, support and train teams providing quality residential support to adults with intellectual and physical disabilities- Liaise, negotiate and problem solve with key stakeholders to ensure a collaborative approach to achieve quality outcomes.- Support clients to increase skill, identify and achieve goals based on a person centred approach and planning.- Creating audit reports and conducting auditing at services on processes and policies.
  • Cviz
    Project Manager
    Cviz 2009 - 2013
    Perth, Australia/ Adelaide, Australia
    - Customer Management, Project Management and Team Management.- Coordination and management of production teams (locally and offshore) for execution of architectural renderings, animations, interactive 3D and physical models- Liaising with customer and resources, consisting of marketing coordinators/executives, developers, graphic designers, architects, landscape architects and interior designers.- Re-evaluation of existing processes and creating new processes- Building a team for specialised project.- Skills in time management and lead in creative direction and decisions- Analysis and reworking of previous processes for more efficient production- Skills in estimations, budgeting and accounts- Skills in post production using Photoshop
  • Big Green Technical Solutions
    Cg Manager
    Big Green Technical Solutions 2007 - 2009
    Vancouver, British Columbia, Canada
    - Client Management and Project Management.- Coordination and management of production teams (local and off shore) for execution of architectural renderings, animations, 360 Quicktime virtual reels and 3D models.- Coordinating projects with web, interactive, video and print.- Liaise with clients and resources, consisting of marketing coordinators/executives, developers, graphic designers, architects, landscape architects and interior designers.- Skills in time management and lead in creative direction and decisions- Analysis and reworking of previous processes for more efficient production- skills in post production using Photoshop
  • Overman And Zuideveld Architects
    Graduate Architect
    Overman And Zuideveld Architects 2005 - 2007
    Perth, Australia
    Specialising in residential architecture, commercial architecture, civic, resort, urban planning, master planning and interior design.

Monique Ly Skills

User Experience Graphic Design Architectural Design Social Media Consulting Project Management Management Customer Service Team Leadership Microsoft Office Processes Microsoft Excel Adobe Photoshop Adobe Illustrator Adobe Indesign Cc Teamwork Project Estimation Project Coordination Customer Relationship Management

Monique Ly Education Details

Frequently Asked Questions about Monique Ly

What company does Monique Ly work for?

Monique Ly works for Lucid Software

What is Monique Ly's role at the current company?

Monique Ly's current role is Principal Customer Success Manager.

What is Monique Ly's email address?

Monique Ly's email address is mo****@****ail.com

What schools did Monique Ly attend?

Monique Ly attended University Of South Australia, Rmit University, University Of South Australia, University Of South Australia.

What skills is Monique Ly known for?

Monique Ly has skills like User Experience, Graphic Design, Architectural Design, Social Media, Consulting, Project Management, Management, Customer Service, Team Leadership, Microsoft Office, Processes, Microsoft Excel.

Who are Monique Ly's colleagues?

Monique Ly's colleagues are Jason Bushman, Fred Ogweno, Mc Lucid, Matthew Cheney, Jason Cox, Anthony Lemon-Blass, Yvonne Andrewsen.

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