Monique P. Email & Phone Number

Hanover, Maryland, United States

2019 – Present Engage and interact with customers working closely with them to assess their needs, and utilizing product knowledge to assist them in their shopping experienceNavigate computerized inventory management systems to ensure accuracy in product counts Collaborate with management to reduce loss by reporting inventory discrepancies and suspicious activityDrive sales through compelling displays and customer-focused promotions

Columbia, Maryland, United States

Reviewed grammar, correct use of language, and format to effectively proofread all organizational publications and contentUtilized electronic registration system to create and manage schedules for all staff and studentsActed as the first point of contact between the company and patrons greeting them in a friendly manner while in person and responding to phone calls and e-mails in a professional mannerDeveloped and maintained an organized filing system for collections and other essential documents

Columbia, Maryland, United States

Greeted and welcomed guests directing them to the appropriate area while following safety procedures and controlling access to restricted areas Received deliveries, kept inventory, and ordered out-of-stock office suppliesPerformed clerical duties such as answering calendar management, scheduling, answering phones, filing, copying, and faxing Communicated calm and empathetically with families to get all their requests and special needs processed

Rockville, Maryland, United States

Led all steps of the marketing process on multiple projects including but not limited to research, implementation, and reporting Managed all cross-functional teams and staff involved with projects to ensure successful execution of the project visionDetermined budgets, resource allocation, and delegated tasks to team members to meet tight deadlines for project completionCommunicated with internal and external stakeholders ensuring they have the information required and buy-in needed

Gaithersburg, Maryland, United States

Answered, screened, and routed all incoming communications to the appropriate departmentProvided polite, friendly customer service and answered all client and vendor queries in a timely mannerMaintained calendar and arranged travel for upper-level management and representatives adjusting as cancellations, additions, and reschedules arise to avoid scheduling conflictsExecuted accounting functions such as invoicing and generating expense reports while keeping organized documentation and filing

Bethesda, Maryland, United States

Senior Program Manager 2002-2004Provided leadership and support for the oversight of the loyalty marketing programDefined business objectives and utilized subject matter expertise to deliver program goals on time and within budget Collaborated with internal stakeholders to identify and implement enhancements and changes that can be made to reduce costsEnsured program was compliant with all regulations and guidelines by conducting regular reviews and internal auditsSales Manager 1998-2002 Handled high volume of incoming leads for large groups of 100+ within the assigned global territory Established and maintained positive relationships with customers through excellent customer service driving sales and building customer loyaltyConducted research to get a generalized understanding of the market and generate competitive strategies for sales and marketing Effectively resolved guest issues in the sales process escalating complex issues to leadership when appropriateAdministrative Assistant 1996-1998Provided administrative support services to the Sales and Marketing Director ensuring all office operations were efficiently executed including but not limited to answering phones, faxing, copying, data entry, supply ordering, and calendar managementTrained and onboarded new hires and oversaw their professional development to ensure compliance with administrative policies and procedures Tracked department productivity and revenue utilizing business analytics and key performance indicators (KPIs)