Monique Silva Email & Phone Number

Greater Phoenix Area

• Built long lasting customer relationships gaining the rank of top bartender for achieving sales revenue and customer retention.• Maintained inventory system to track and maintain products, allowing for proper reporting of inventorylevels to upper management and reducing theft, duplicate orders, and bill productions for missing anddamaged items.• Responsible Key holder for opening and closing duties. Assisted with training new hires in newlyimplemented teaching methodologies, company culture, and branding.

Greater Los Angeles Area

• Responsible for managing 30+ employees, setting leadership standards and building interpersonal relationships. Ensured employees are exceeding expectations and upholding standard operating procedures to provide quality guest service. • Executed action plans for the department’s future success including training programs, workforce planning, and recognition programs. • Maintained both labor and non-labor departmental budgets. Developed operating budgets and adjusted operations as necessary to identify and control budgets.

United States

• Worked in conjunction with the international training manager to create and implement training itinerary focusing on upholding company standards and core values. Leading to consistent company branding. • Highly experienced in brand development, cross-cultural communication and leading small teams in Brazil, Costa Rica, and the UK. • Trained, coached, mentored and motivated 40+ new hires to ensure efficiency and success. Recognized for a 100% success rate in training team members, based on manager feedback. • Analyzed data to determine yield levels of product performance based on cultural norms, assisted trainee team of 8 bartenders to fix under performing cocktail problems and increased sales by 20%

Master Of Business Administration - Mba, International/Global Studies

Activities and Societies: Thunderbird Honor Council-Marketing Chair, Thunderbird Student Government-Events Manager RepresentativeKey.

Bachelor Of Fine Arts - Bfa, Dance

-Recipient of the Latin American and Caribbean Studies Award -Recipient of the Life Impact Award -Graduated with Honors/Deans List