Monique Supra Email & Phone Number

South Africa

Update supplier and customer rates based on process guidelines. Partner with global sales team to ensure rae data are correctly reflected in our systems.Maintain supplier and customer account data in the database.Research inquiries from both internal and external customers on rate variances.Work with IS and other technical teams on system enhancements.Special project or the analysis duties as assigned or needed.

Centurion

Formulation of strategy for improving revenue streams from the Wholesale business and national and international Voice carrier relations business. Establish and Maintain strong business relationships with Int. Voice Carriers and local operators Negotiate prices and ensure price reductions of products and services. Discuss capacity requirements with Int. Voice Carriers and Local operators Carry out all necessary studies, analyses and cost calculations with the aim of… Show more Formulation of strategy for improving revenue streams from the Wholesale business and national and international Voice carrier relations business. Establish and Maintain strong business relationships with Int. Voice Carriers and local operators Negotiate prices and ensure price reductions of products and services. Discuss capacity requirements with Int. Voice Carriers and Local operators Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost and increasing margins and revenues. Evaluate international voice routing to ensure efficient use of capacity and quality. Responsible for trading buying and selling of International routes. Negotiate and agree on the interconnection rates with the national and international carriers. Representing my company on international global gathering, conferences and meetings. Manage, plan and ensure the financial performance of the carrier relationship business are met and plan the corrective actions. Business development and growing of existing assigned accounts. Building internal as well as external relationships.Optimize the call routing for assigned portfolio of international destinations to achieve best quality and cost levels.Make real-time routing adjustments based on market conditions and quality incidents.Drive down the cost to improve gross profit and market competitiveness while maintaining necessary quality standards.Monitor call quality to ensure highest possible standards for our customers.Review country dial code changes to determine correct definitions and routing breakouts.Review special commitment deals with other telecom carriers to ensure deal structure is market driven and achievable from a routing perspective.Monitor the progress of the outgoing traffic on commitment dealsTesting of new opportunities (vendors).Assisting in some countries in South America and SSA. Show less

Centurion

Managing incoming calls and customer service inquiries.Generating sales leads that develop into new customers.Building sustainable relationship and trust with customer accounts through open and interactive communication.Providing accurate, valid and complete information to our online subscribers using the right method/tools. Regular client visits.Providing support with the online platform, taking the extra mile, making sure customers are regularly engaged, and using the… Show more Managing incoming calls and customer service inquiries.Generating sales leads that develop into new customers.Building sustainable relationship and trust with customer accounts through open and interactive communication.Providing accurate, valid and complete information to our online subscribers using the right method/tools. Regular client visits.Providing support with the online platform, taking the extra mile, making sure customers are regularly engaged, and using the online platform they subscribed too.Liaising with Account Managers and other departments in order to assist and resolve queries. Making sure we meet our personal / customer service team sales targets and call handling quotas.Using Outlook and a range of Customer Relations tools. Being Customer focused and attending to their needs.Growing existing account and looking for new opportunities.Various other administrative tasks, using word, excel. Show less

Midrand, South Africa

Operated as a lead point of contact for any and all matters specific to my accounts. Connecting with key business executives and stakeholders, and preparing sales reports on LCR (Least Cost Routing) and improving cost savings to customers.Building and maintaining strong, long-lasting customer relationships.Sourcing of potential new business, and renewal and upgrading of existing accounts.Selling of VoIP solutions and ensuring timely and successful delivery of these solutions… Show more Operated as a lead point of contact for any and all matters specific to my accounts. Connecting with key business executives and stakeholders, and preparing sales reports on LCR (Least Cost Routing) and improving cost savings to customers.Building and maintaining strong, long-lasting customer relationships.Sourcing of potential new business, and renewal and upgrading of existing accounts.Selling of VoIP solutions and ensuring timely and successful delivery of these solutions according to customer needs and objectives.Highly functional as a team player, liaised with cross functional internal teams (including Customer Service and product development departments), improving the entire Customer experience. Show less

Johannesburg Area, South Africa

New Business DevelopmentPreparing of reports by collecting, analyzing, and summarizing information.Providing customers with quotes.Identifying upgrading potential within existing portfolio.Presentation and product demonstrationsProviding cost saving solutions to clients.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices;… Show more New Business DevelopmentPreparing of reports by collecting, analyzing, and summarizing information.Providing customers with quotes.Identifying upgrading potential within existing portfolio.Presentation and product demonstrationsProviding cost saving solutions to clients.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.Contributing to team effort by accomplishing related results as needed. Show less

Matric, English, Afrikaans, Maths, Geography, Typing, Biology

High School Student

Standard 10

Activities and Societies: Chorus, debate team. Sports such as Netbal, and joined the school's CSV.