Monique Thiffault Email & Phone Number

Oakville, Ontario, Canada

Provide optimum customer service on the Wal-Mart account through precise order management, timing, and communication with the Wal-Mart team including:providing successful case fill rates of 99% as required by Wal-Mart.meeting extremely tight deadlines for order delivery updating the Wal-Mart replenishment team on any shortages on a weekly basis.Facilitate weekly meetings with the team to better understand the needs of the account, training on the Wal-Mart website retail link… Show more Provide optimum customer service on the Wal-Mart account through precise order management, timing, and communication with the Wal-Mart team including:providing successful case fill rates of 99% as required by Wal-Mart.meeting extremely tight deadlines for order delivery updating the Wal-Mart replenishment team on any shortages on a weekly basis.Facilitate weekly meetings with the team to better understand the needs of the account, training on the Wal-Mart website retail link, and detailed information acquisition of account specific items.Work closely with my peers to ensure communication of the unique items required for the account, availability dates, and item information.Collaborate with the supply and demand planners to ensure exceptional case fill rates of 98.5 % as a company goal, and customer satisfaction – Develop and maintain extensive knowledge of SAP, learning constantly as the system continually develops. Am the go-to person for specific functions, such as consolidating orders, truckload breakdowns, and Idoc information.Provide a liaison between customer, sales and distributionHave been successful in providing superior customer service for some of the top accounts currently and in the past, such as Zellers, Itwal, Sobeys National, and several others. Show less

Processed orders via fax, phone, and EDICommunicated with the customers regarding status of the ordersWorked with a broader scan of accounts, and several sales peopleBegan working on SAP Worked on returns, transfers and creditsEmployment (continued)

• Bilingual Customer Support and Account Management Professional, effectively acting as a liaison between Sales and clients to ensure key account satisfaction and product availability.• Strong interpersonal and communication skills, quickly developing a relationship of trust and reliability, skills include SAP, EDI and retail link.• Worked with Demand Planners and Supply Planners to ensure forecasting and production met key account orders and requirements.

Worked on a fast paced call centre style order desk, responding to inbound callsSolved routing issues by processing overages/shortages and damagesCoordinated reshipments and autoshipments of promotional itemsWorked with other departments to resolve all customer issues

Ba General

Education record

Education record

Attended the University of Ottawa from 1991-1993 in the Arts program Completed a course in the Arts program at McMaster University in 1998