Monique T.W. H. Email & Phone Number

Phoenix, Az, Us

• Developing and implementing long-term learning strategies and KPI’s aligned with organizational goals.• Designing and implementing transformational learning programs that develop high performing staff and leaders with measurable results. • Generating revenue up to $1 million in learning sales from various learning courses and resources.• Managing cross-functional projects and teams within budgetary constraints. (i.e., instructional designers, LMS administrators, graphic artists, multimedia specialists, and technical specialists). • Coaching direct reports and creating coaching programs for employees, leaders, partners, and clients.• Assessing training effectiveness through metrics and feedback to continually improve programs (i.e., qualitative, quantitative metrics and ROI).• Equipping global partners with real-time behavioral and psychological assessment tools and data that transform their workforce.• Creating certification programs that meet industry standards and requirements (revenue generation).• Strategic planning and consulting with partners and clients, offering expert advice and learning solutions.• Managing design, development, and delivery of training programs incorporating Artificial Intelligence (AI).• Creating budgets for L&D programs and managing expenses within budgetary constraints.• Developing both physical and digital resources including assessments, guides, and coaching materials.• Integrating learning technologies, gamification, and social learning via LMS, Instagram, and Twitter.• Keeping abreast of emerging tech trends within education like AI-driven personalized learning experiences.• Developing role-based onboarding to support new hires via interactive e-learning tailored to their roles' educational needs.• Presenting and participating in annual conferences as a thought leader in transformational learning.

Hyattsville, Md, Us

• Managed client-facing and organizational learning contracts (requests for proposals) and learning digital marketing, and SEO.• Managed and developed the organization’s learning and development content strategy, including simulated learning and training programs, professional development opportunities, upskilling, leadership development, and succession planning.• Created and implemented adult learning and development initiatives from the ground-up.• Oversaw and managed the development and delivery of training programs within an organization.• Developed KPI’s training strategies for organizational development, assessing training needs, and evaluating the effectiveness of training programs.• Managed a team of trainers, instructional designers, and LMS administrators.• Negotiated training vendor contracts for learning management systems and curated content.• Assessed training needs of company and clients, upskilling internal employees.• Evaluated training effectiveness via metrics, quantitative, and qualitative analysis.• Budgeting, resource allocation, and staying up to date on industry trends and best practices.• Provided effective leadership coaching to help employees reach their full potential.• Performed thorough performance evaluations to assess employee productivity and growth.• Facilitated employee development by identifying areas for improvement and providing constructive feedback.• Optimized onboarding processes to ensure seamless integration of new hires into the organization.

Beaverton, Or, Us

Directed, and implemented KPI’s, adult learning and development strategies and Diversity, Equity, and Inclusion DE&I, for a global organization for both internal employees and clients.• Developed content strategies and frameworks for learning, performance management, talent planning, and assessment for an organization-wide Leadership Development Program.• Created simulated learning environments (timed and scenario-based) that engaged and challenged learners.• Decreased organizational turnover by 45%; upgraded the LMS, via templates, and rapid deployment techniques, and guided the translation of training into major languages based on program audience.• Designed and launched an onboarding learning delivery plan.• Conducted needs assessment and root cause analysis to improve performance.• Collaborated with stakeholders, vendors, subject-matter experts, and contractors to develop training, implement LMS, and develop corporate, client, and federal learning programs.• Developed and implemented comprehensive learning and development strategies to ensure all employees have the necessary skills and knowledge to meet their job requirements.• Designed and delivered a variety of training programs, including leadership development, customer service, and sales.• Established and maintained effective relationships with internal stakeholders, ensuring all training initiatives aligned with the organization’s objectives.• Managed a team of learning and development professionals, providing guidance and support to ensure successful program delivery.• Developed and managed budgets for training initiatives, ensuring that all activities are cost-effective and meet organizational goals.• Monitored and evaluated the effectiveness of training programs, making recommendations for improvement as needed.

Arlington, Virginia, Us

• Directed Global Immersive Learning Program using simulations and scenario-based training via e-learning, instructional design, performance-based metrics, with an improved cost structure increasing sales by 63%.• Managed complex learning projects worth over $80,000 in revenue each.• Spearheaded course development and content strategy of the new Immersive Learning Program and designed all courses generating net sales of over$30K in the first four months.• Established cross-functional partnerships with sales, digital marketing, and subject-matter experts (SME's) to align the program with business goals and establish content and roll-out schedule, learning strategies, team capacity, vendor technology, and evaluation protocols.• Developed and managed a new streamlined learning intake process, agile development sprints, and contingency plans.• Designed and delivered training programs, including customer service, sales, and leadership development.• Managed the design and delivery of online learning courses, utilizing various technologies to ensure successful program delivery.• Maintained effective relationships with internal stakeholders, ensuring that all training initiatives are aligned with the organization’s objectives.• Planned, created, tested, and implemented learning life cycle via ADDIE methodology and Kirkpatrick's levels of evaluation to produce high-quality learning programs to meet and exceed customer expectations.• Measured learning impact using quantitative and qualitative learning data analysis.

London, Gb

• Established e-Learning and mobile learning course developments, content strategy, plans, learning outcomes, intake, and evaluation policy organization-wide for over 1500 global employees.• Spearheaded design process to align with client specifications and budget.• Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level.• Directed and managed a team to create e-Learning courses and designs in Articulate and Captivate.• Analyzed learning aims and objectives, collaborating with the directors, internal teams, and SMEs to design virtual instructor-led webinar content and e-learning solutions.• Developed complex, highly visible learning programs through analysis, storyboarding, design, development, and measurement.• Directed the procurement of off-the-shelf online learning courses and performance support tools within the learning management system.• Initiated change management strategies to lead the organization through growth.

(acquired by Dignity Health in 2011)- Managed Instructional Design teams to develop custom courseware.- Managed Saba Learning Management System administrators and custom configurations that best fit the organizational structure and support key business goals for the present and future use.- Defined business needs (global/national/corporate/departmental), targeted the audience’s job tasks and learner environments, and identified training strategies that will direct learners toward achieving corporate/organizational goals.- Created budgets and timeline reserves for possible uncertainties, submitting detailed reports/metrics to Directors/Stakeholders (i.e., BCWS, BCWP, ACWP, cost and schedule variations).- Customized hands-on configuration of in-house LMS, tracking and recording learner scores and training activities, reducing the cost by 200,000 in 3 years.- Implementing employee coaching and executive leadership training initiative raising productivity by 25%.

Baltimore, Md, Us

Contract K12 Program Manager. Developed Project Plan for Physics e-learning content.

- Supervised dual-organization training initiative following Hurricane Katrina to create common practices for disaster care and recovery via the development of six core mass care web-based courses. - Contracted prime and sub-contractors from Pearson Education and hired 5 permanent team members to develop courseware. Conducted focus group and project Kick-off in Las Vegas, Nevada, gathering all resources - Analyzed organizational needs, target audience’s job tasks, and identified training strategies that will direct learners toward effective mass care practices.- Evaluated audience environment for opportunities and risks.- Created budget and timeline reserves for possible uncertainties; submitted detailed reports/metrics to Directors/Stakeholders.- Determined the best instructional strategies by identifying the blended learning activities for learners with varied knowledge levels and backgrounds (i.e., multiple choice quizzes, discussion activities, essays, scenario-based problem-solving, simulations/games, etc...).- Developed project plans as blueprints for organization-wide execution; detailing functionality, design, content, and drafting towards final implementation before going live within the LMS.- Utilized e-learning development tools to create interactive e-learning courseware (i.e., Lectora, Articulate, Captivate, Flash, and PHP HTML).- Structured course objectives and content utilizing Bloom's Taxonomy and ADDIE learning methodologies, enabling learners to achieve stated outcomes, including appropriate assessment of learner achievement.- Conducted weekly team meetings and Bi-weekly “all hands” meetings to keep the project aligned with tasks and deadlines.- Completed deliverables successfully within the deadline, saving approximately 100,000 within budget, providing effective and engaging content for use across 4 different mass care organizations.

Independent contractor role building Learning Management System and eLearning support virtual team.

Managed organizational development, training, and continuous learning of call center reps. and publication of call center training curriculums for US Dept of HUD via MSSI contract.

Designed and programmed revenue-generating websites and donation landing pages for White House Officials, politicians, and those running for office.

Washington, Dc, Us

Started career as an Office Automation Assistant in the Human Resources and Training Departments (i.e., recruiting, sourcing, job posting, etc.). Became certified in Web Design and Development and designed websites for job vacancies.

Master'S Degree, Instructional Design & Online Teaching

Certified Project Leadership Professional

Bachelor Of Arts - Ba

Master Of Arts - Ma, Counseling Psychology

Certified Global Learning Project Management

Certified Master Coach

Certified Project Management