•SME for Microsoft Entra focused on heavy involvement for the direction and support of all Azure projects and efforts in the cloud•Plan, design, and deliver new cloud deployments with IAM and federation in cloud and on-premise technologies•Assist and/or lead the implementation of projects across our internal team for advancing Duke Energy’s security posture or capabilities•Assist other areas with project deliverables across cybersecurity and other business units•Measure and identify areas for improvement•Create documentation for key systems•Employ secure configuration management processes•Provide operational support for incident tickets, broke-fix, consultations, and implementation of change controls•Train and lead other analysts on the policies and procedures of IAM•Review, research, analysis and conclusions for completeness•Participate in on-call rotation to provide 24/7 client support Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means

• Serves as a Subject Matter Expert for Identity Access Management (IAM). Identifying inadequacies within the environment and construct solutions to address IAM shortfalls.• Serves as a project Lead for centralizing identity access across all business units within Cardinal Innovations Healthcare’s organization and updating existing access management and provisioning workflows.• Performs IAM activities that includes: provisioning and maintenance of user accounts in various IT systems, responsible for ensuring accuracy of the access granted• Researches, designs, defines, develops, tests, documents and implements new computer applications or changes to existing applications

• Utilized established Wholesale Identity Access Management (WIAM) processes and applications to create and maintain role profiles for assigned lines of business.• Served as a Subject Matter Expert for Application-Base Access Controls.• Ensured that application details are correct, including application name, access levels, and distribution ID, and access request instructions.• Participated in UAT testing for internal tool development as well as the roll out of enterprise-wide role base access controls. • Provided support for systems security-related issues.• Acted as a coordinator between application teams, lines of business and other Information Security teams.

• Streamlined existing processes to increase process efficiency• Utilized Microsoft Visio to map out new and existing processes • Identified and documented work flow processes at an appropriate level of detail and in a consistent format across departments. • Reviewed and validated existing documentation and workflows activities/tasks• Identified and documented the activities/tasks for each “step” in the workflow.• Audited changes to current business process in line with best practices

• Inspected installations of all new users and relocations of existing users.• Maintained documentation for telecommunication systems and equipment inventory.• Read technical manuals and literature to stay abreast of new technology.• Performed telecommunication and networking business evaluations.• Performed Inspections using the Engineering Online Inspection Tool.• Reviewed photos to document the remote inspection of the installation.• Followed the Billing Reconciliation sub-process to reconcile payment to the vendors.• Verified System Timing on all Remote and COT installations to ensure all devices in network are time-synchronized. • Performed system configurations to support the appropriate clocking source when needed.

• Demonstrated proper use of project management principles and the application thereof.• Participated in the estimation of moderately complex projects.• Worked closely with project managers to ensure proper resource allocation to the project.• Managed parts of a project concurrently under the direction of a project manager.• Assisted the project manager in all close out activities. • Prepared and presented project updates to the appropriate internal and client personnel.• Consistently communicates project status in accordance with documented PPM guidelines under the direction of a project manager.• Documented business processes and analyzed procedures to see that they would meet changing business needs.

•Answered inquiries from end users via online and phone supporting HP printers Airprint and ePrint cloud features. •Provided support for mobile OS , computer software or hardware. •Supported IT problems with installation, printing, and operating systems.

•Researched, analyzed and interpreted data in order to develop pricing strategies. •Monitored competitor pricing trends and set promotions.•Worked in conjunction with sales, product development and related managers to develop strategies. •Worked with both manufacturers and sales reps to determine how to maximize consumer responsiveness, price effectiveness and high-profit returns. •Maintained pricing and incomes within contract standards, compiling sales reports and assisting with pricing surveys.

Directly coach up to 30 team members. Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.