Dynamic Operations Manager with extensive experience in overseeing consular services, including MRP Passport, Visa, Birth Registration, Document Attestation, and WEWB Membership Card. Skilled in IT management, vendor negotiation, and project planning. Proven ability to streamline processes, enhance service delivery, and lead teams for operational excellence. Adept at driving digital initiatives and optimizing customer experience for organizational growth.Duties/Responsibilities:• Oversee daily operations of the Bangladesh Passport and Consular Service Centre in Dubai, ensuring smooth and efficient delivery of MRP Passport, Visa, Birth Registration, Document Attestation, and WEWB Membership Card services.• Manage Dubai MOFA services, ensuring compliance with regulatory requirements and timely processing.• Lead the IT department, overseeing the implementation and management of IT infrastructure, systems, and support to enhance operational efficiency.• Develop and implement strategies to optimize workflow, improve customer experience, and reduce processing times across all services.• Negotiate and manage relationships with vendors and external service providers to ensure cost-effective and reliable services.• Spearhead digital marketing initiatives to increase visibility and outreach of consular services.• Monitor and evaluate team performance, ensuring adherence to quality standards and customer satisfaction.• Collaborate with cross-functional teams to implement technology solutions that streamline processes and reduce operational bottlenecks.• Ensure compliance with local and international consular service regulations and protocols.

. Ensuring day-to-day smooth operation on IT enable services.. Product import and document process.. Digital marketing and Sales management. IT Business Development. Corporate purchase . Manage and maintain Dell PowerEdgeR220 Server Machine. . Manage and maintain Microsoft windows server2016/2019 etc.. Server (VMWare & HyperV) and ERP solutions Management.. Knowledge about Microsoft Exchange mail server 2013/2016 configuration.. Manage and maintain Mail and Hosting server with cPanel.. Depth knowledge on Mikrotik routerboard RB3011 Ui AS-RM Configuration and Setup.. Fortinet Firewall Protection Hardware with Network Security Appliance NSA 2650 License.. NETGEAR ReadyNAS Configure and maintain for large files sharing system. . Configure and manage Server hardware and collaborate with vendors.. Strongly Handled 42U Server Rack.. Manage and maintain a large number of user troubleshooting.. Database Management and Administration.. Configure and Manage Website, Email, and FTP in cPanel.. Manage and maintain QMS system.. Security Surveillance NVR manages and maintain.. Yealink IP Phone, IP PABX, FXO, FXS System.. Access and Time Attendance System installation and configuration.. AVR Online UPS system management.. Cloud-based centralized antivirus protection monitoring and control.

. Online eCommerce Business Development.. WordPress and woo-commerce for the plan and design of eCommerce websites.. SSLCOMMERZ and bKash Marchant Account integration and manga for online payments.. RedX and eCourier integration on the website for an automatic shipping process for home delivery.. DHL integration for international shipping and order pull for waybill Generation on the website.. Digital marketing like Lead Generation and Conversions, Facebook Ads Manager and Google AdWords, LinkedIn, Instagram, SEO Optimization, Email, WhatsApp, SMS, and Viber marketing.. Google Analytics and Facebook Pixel. Monitoring and Re-targeting the right audience and analyzing the audience behavior.. Edraw software for algorithmic plan and design.. Standard operational procedural for smooth operation.. Ensuring day-to-day smooth operation on IT enable services.. Network monitoring tools for design and monitoring the whole organization`s network.

. Knowledge about the project's strategic plan, design, development, and implementation of it enables services.. Follow standard operational procedures for smooth operation.. Follow the proper documentation process.. Ensuring day-to-day smooth operation on IT enable services.. Good knowledge about network monitoring tools for design and monitoring the whole organization`s network.. Good negotiation and bargaining skills with multiple vendors, suppliers, and customers for corporate purchases and sales.. Manage and maintain Dell PowerEdgeR220 Server Machine. . Manage and maintain Microsoft windows server2016/2019 etc.. ERP Software Module Development and Implementation.. Configure and manage VMWare multi Workstation at a single point.. Knowledge about Microsoft Exchange mail server 2013/2016 configuration.. Manage and maintain Mail and Hosting server with cPanel.. Depth knowledge on Mikrotik routerboard RB3011 Ui AS-RM Configuration and Setup.. Fortinet Firewall Protection Hardware with Network Security Appliance NSA 2650 License.. NETGEAR ReadyNAS Configure and maintain for large files sharing system. . Configure and manage Server hardware and collaborate with vendors.. Strongly Handled 42U Server Rack.. Manage and maintain a large number of user troubleshooting.. Database Management and Administration.. Configure and Manage Website, Email, FTP in cPanel.. Manage and maintain QMS system.. Security Surveillance NVR manage and maintain.. Yealink IP Phone, IP PABX, FXO, FXS System.. Access and Time Attendance System installation and configuration.. AVR Online UPS system management.. Cloud-based centralized antivirus protection monitoring and control.

. Knowledge about MS Exchange mail server 2013 configuration.. International Standard Oracle EBS System (Purchases Requisition, Purchases Order, Receipt order, Purchases order inspection, Move Order & Sales Order Management).. Active Directory & Domain on Windows server 2012/R2.. Manage and maintain of Sun ORACLE Data Center (solid state drive - SSD rack & Oracle Server X5-4 packs) cooperating with vendor.. Emerson Network Power large-scale cooling system for data centers. . To install, configure, maintain and repair computer networks (including Router, Switch, Hub, Access Point, Network data backup, Network Printers etc.). Manage and maintain large number of user troubleshooting of Walton Group.. Continuous communicate with client to identify Internet & Data related problem.. Practical Depth knowledge on IP routing, IP submitting and protocols (RIP, OSFP, STP, VLAN etc).. Knowledge on DNS, Proxy, DHCP, Web Servers, FTP Server, MRTG and Mail Servers.. Strong knowledge to configure Cisco & Mikrotik Router/switch.. Using WhatsUp gold for network monitoring Tools (Ping Tools).. Knowledge on NVR & DVR system (IP Camera, IP TV, CC camera).. Strengthening the IT infrastructure through to implementing new technologies.. To evaluate, test, advise, train and support IT related projects.. Skills of Microsoft Windows 7,8,10 and MS Office programs (2010, 2013, 2016).. Self-Motivated, Skill on team Management, Communication Skill. Ability to understand the network diagram. Customer problem investigation and provides customer support.. Strong knowledge about E-commercial, planning and budgeting skills.. Consumer Durable - Sales & Marketing (Laptop) at Walton Group. . Manage and maintain online sales of Walton laptop and accessories. . Controlling more than 300 Walton Plaza & 600 Exclusive showrooms receiving orders, calling/verifying customers, packing and shipping orders and reconciling payments and inventory.

. Manage a large number of user supports and application troubleshooting.. Manage and maintain FAS system for the Textile (Production, Knitting, Dyeing, Finishing) operation.. Manage and maintain Dyeing, Color & Finishing & Lab Automatic Dispenser system.. Manage, Configure and troubleshooting Basic LAN & WAN Connectivity.. Active Directory & Domain Control on Windows server.. Knowledge on NVR & DVR system (IP Camera, IP TV, CC camera).. IP PBX System: ( Keyphone system, IP Keyphone, DSS Key Extension Panel with Cisco PoE Switch).. Maintain Security Door Access & Time attendance System Setup for employee management system.. Using WhatsUp gold for network monitoring Tools (Ping Tools).. Antivirus Endpoint Threat Protection system.