1. Budget control: Prepare & monitor Overhead Budget. 2. HR Functions includes Recruitment & Selections, Payroll, Disciplinary Process, implementation of SOP of Project, Performance Management etc.3. Oversee the delivery of facility management services including general administration, handling of visitors, Client & Vendor management, and asset management. 4. Resolve discipline and handle grievance. 5. Responsible for staff & labor functions including accommodation, transportation, food management, wages distribution, welfare etc.

1. Reviewing, developing and implementing HR strategies, internal policies, HR manuals, to be in line with the Company’s strategies and values.2. Manage Recruitment & Selections, Compensation & Benefits, Disciplinary Process, Performance Management, Grievance management to improve effectiveness.3. Identify management/personal development training needs, develop and implement the program.4. Oversee the delivery of facility management services, handling of visitors, vendor management, and asset Management. 5. Planning & implementation of company events, staff welfare activities to promote professional & good working environment for employees such as team building, year-end party, periodic health check, monthly birthday party, Employee Award.

1. Administer, direct, and review employment programs. Develop procedures and programs for recruitment, testing, placement and orientation.2. Design Manpower Planning based on requirement, manage the design and development of tools for hiring and selection decisions.3. Maintain records and compile statistical reports concerning personnel-related data such as hires, promotions, transfers, separations etc.4. Guiding and following up the HR Operations related activities for all staffs as per process within the time line to resolve.5. Ensure documentation of each and every document issued to the employee and preserve those into respective employees’ personal file on time. 6. Handled participation committee.

1. To handle with classified issues escalated from BTRC & Law Enforcing Agencies. To co-ordinate with BTRC & Airtel Management for restricted the susceptive voice over internet protocol (VOIP) which is strictly result oriented.2. Ensuring with strict adherence and KPI (key Productivity Indicator) & service level in line with Company policy.3. Follow-up corporate customer complaints and resolution also escalated to concern department.4. To co-ordinate with others department for problem identification, resolution, marketing campaign etc.5. Responsible for inter department communication activities (Email from internal & external customers, from commercial website and web-based feedback).

1. Worked as a team co-coordinator. (Team includes 18-20 agents)2. Ensuring with strict adherence and KPI (key Productivity Indicator), quality score & service level in line with company policy among team.3. Prioritizing the tasks and make the operations flow according to the merit.4. Worked in IRU team (Instant resolution unit) and 120 call back service team to identifying, escalating the key issues to the respective departments of the organization and solving the problems instantly to ensure FCR.5. Weekly and monthly report preparation and presentation in the team meeting held on fortnightly and monthly basis.