Monir Uddin Email & Phone Number

United States

United States

New York, New York, Us

Automation Implementation, Service Improvement Planning, Change Management, Workflow Refinement, Collaboration Facilitation✔️ Reduce high-risk manual touch points by more than 70% by implementing automation and streamlining processes.✔️ Launch multiple Service Improvement Plans to address human error and change management, using comprehensive analysis and targeted training programs to significantly lower Mean Time to Repair (MTTR).✔️ Enhance application access management by refining workflows and integrating automation tools, leading to a 10% drop in support tickets.✔️ Foster better collaboration between production support and development teams by leading weekly meetings, resulting in a cohesive team environment and improved client satisfaction.✔️ Collaborate with senior leaders to convert strategic plans into actionable objectives through strategic discussions and decision-making, ensuring the achievement of organizational goals.✔️ Manage the onboarding of new applications and disaster recovery plans by providing thorough oversight and rigorous testing for reliable application deployment.✔️ Prepare the Weekly Production Activity Report by analyzing support call statistics, global start-of-day publish times, mandatory feed SLAs, and trade volume statistics.

Zurich, Ch

Team Efficiency Enhancement, Supervision and Guidance, Process Improvement Leadership, Collaboration with Stakeholders✔️ Achieved a 25% reduction in labor hours by automating application process monitoring with scripts using Splunk and the Netcool Monitoring System.✔️ Boosted team efficiency during a 40% resource cut by rebalancing workloads and delegating non-critical tasks to an offshore team, maintaining business expectations without sacrificing quality.✔️ Supervised and provided guidance to a team of over 20 IT professionals managing Prime Brokerage (PB) systems for global clients, ensuring accurate position, activity, margin risk, and custody reporting.✔️ Led process improvement initiatives such as automating support tasks and enhancing application alerts to streamline operations and reduce operational risk.✔️ Collaborated with Product Management and Engineering leaders to incorporate operational and reliability requirements into the product roadmap, ensuring alignment and effective implementation.✔️ Created and disseminated root cause analyses and lessons learned for all Sev3 and above incidents, promoting knowledge sharing and preventing future incidents.✔️ Chaired weekly change management meetings with developers to review upcoming releases and test new modules, ensuring the support team was well-informed about changes and rollback procedures.

Charlotte, Nc, Us

✔️ Created and implemented a global support model for business and credit risk applications, establishing an efficient support system for the bank.✔️ Enhanced email request management by introducing a shared inbox and point person system, reducing the daily email volume from 460 to a more manageable level.✔️ Managed a global support team, efficiently handling queries from front and middle offices, including addressing settlement, risk exposure, client data, and feed issues for Credit Risk Officers.✔️ Directed the team in resolving counterparty rating discrepancies, ensuring consistency with S&P, Fitch, and Moody's ratings, reporting limits to Risk Analysts, and supporting the Deal Approval system (DAP).✔️ Analyzed business logic, conducted BAU updates, customized reports, and addressed production issues urgently; ensured swift incident management to minimize user impact and improve online availability for Credit Risk applications.

Paris, Fr

Accelerated Reporting Process, Migration Leadership, Server-Side Implementation, Team Supervision, Incident Management✔️ Accelerated the exchange fees reporting process, ensuring timely delivery within SLA and resolving data quality issues.✔️ Led the Fidessa Client Trade Allocation and Confirmation System Phase II migration, collaborating with the vendor and business to review GUI and packaging changes, ensuring compatibility with upstream and downstream systems.✔️ Implemented server-side changes to integrate feeds from upstream systems on a single, load-balanced gateway, facilitating a smooth Phase II migration and enhancing application performance metrics.✔️ Supervised a team of junior engineers supporting Equity and Commodity Derivative trading desks, resolving unsettled and rejected trades by correcting ISIN, book, and portfolio configurations