Monise Levorato Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Lidero uma equipe comprometida em garantir o sucesso dos clientes, desenvolvendo e implementando estratégias que aumentam a retenção e maximizam o valor entregue. Sou responsável pelo suporte contínuo e pela análise de KPIs importantes, como churn e Net Promoter Score (NPS), para identificar oportunidades de melhoria. Com forte interação com as áreas de produto e crédito, colaboro para adaptar soluções que atendam às necessidades do cliente e alinhem os objetivos de diferentes áreas da empresa. Especialista em gestão de equipes, resolução de problemas complexos e em criar um ambiente voltado ao crescimento e à satisfação dos clientes.

São Paulo, Brazil

Liderança da equipe de CS, desenvolvimento de estratégias para aumentar a retenção de clientes e reduzir churn, suporte contínuo ao cliente, e monitoramento de KPIs de sucesso.Implementação de processos de melhoria de atendimento e colaboração com outras áreas, como vendas e produto, para melhorar a experiência do cliente.

São Paulo, São Paulo, Brazil

Atendimento a grandes contas com contato direto com mantenedores e gerentes financeiros;Treinamento da ferramenta;Visitas presenciais para relacionamento;Responsável pelos casos críticos;Interação com todas as áreas da empresa.

- Ensure customer success by leading service delivery activities (Support, Prevention, Maintenance,Projects) in collaboration with technical and functional team members.- Engage the customer in routine meetings to review recent service and identify areas of opportunity.- Manage customer service delivery expectations, including SLAs, project timelines, and financialbudgets.- Participate and contribute to sales, financial and CX activities when required.- Assist in associate mentorship, training, and development activities.- Indicate automation opportunities to make the process fasster and more productive.

São Paulo, Brasil

Increase customer conversion and satisfaction, keep the department running in an efficient manner;Coach the team how to familiarize our potential customers with our sales process;Deliver an outstanding customer experience;Increase the number of bookings and visits in the hubs;Assist in the implementation of Salesforce, through training and ideas for improvements;People managment, development and engagement

São Paulo, Brasil

Ensure the mapping, monitoring, and compliance of KPIs; Report results to leadership; Coordinate the team of supervisors in executing the journey and developing the team; Ensure compliance with process SLAs and the best customer experience; Analyze and develop strategic plans for continuous improvement of the areas; Support management in creating dashboards for tracking, planning, and presenting results; Coordinate with partner areas to ensure process efficiency; Support supervisors in hiring and training new employees; Develop and ensure compliance with daily and weekly routines; Participate in improving and automating existing processes and creating new ones.

São Paulo

Responsible for achieving sales and margin targets, Strategic planning and execution of E-Commerce Expansion Creation of B2C, B2B and Marketplace business plan focused on execution, portfolio management, for each channel; Implementation of base acquisition strategies, Negotiation with product and freight suppliers, Selection and optimization of brands to be marketed, Implementation and maintenance of marketplaces, Optimization of campaigns on marketplaces, Website maintenance (product registration, descriptions, images, plugins , freight by region), Pricing of products in each marketplace, Solving customer service issues for all platforms Management, coordination and control of e-commerce projects, involving website products, online billing, logistics and customer products. Organization and prospecting for new products to be made available in the virtual store.

São Paulo

Responsible for the management and development of commercial teams directing and developing them to constantly surpass the goals and quality indicators, mainly related to customer satisfaction.Project involvement to increase client satisfaction.

São Paulo

Responsável por uma unidade de negócio.Entrega de indicadores comercial, financeiro e de perdas. Treinamento de novos gerentes e supervisores.Desenvolvimento, treinamento, motivação de grandes equipes.Solução de problemas de clientes e conflitos internos. Negociação com equipe comercial.

Master Of Business Administration - Mba, Mercado Financeiro

Mba, People Management

International Trade Bachelor'S Degree, International Business