Monish Gakhar Email & Phone Number

Brought our Service Operations on Mobile App and had it Integrated with our Existing ERP & CRM software. This has digitized our field service work. Responsible for Design, Development and Implementation across the organization. Implemented distributed databases across multiple servers and platforms. Brought in and encouraged use of Open Source technologies and Virtual Machines to improve usage of resources. Got our Legacy ERP Web Enabled using Java.Helped the Organization successfully handle a merger by ensuring integration of data and new processes to handle changed working conditions.

Implemented Data Analysis and Business Intelligence using QlikView and Excel.Created Early Warning systems in the organization for teams to take preventive steps.Implemented Disaster Recovery plans to reduce downtime.The Helpdesk Team became the most appreciated team in the Industry as I upgraded their processes and trained and groomed them.

Successfully executed a Project at 1200 sites for our Services Department and made it profitable.Took on the additional responsibility for Supply Chain temporarily and implemented substantial cost savings Continued the Implementation and improvements in existing ERP and CRM across our teams and offices.

Developed & Implemented ERP across the organization.Built teams for software development. Developed & Implemented CRM across the organization.Setup the Helpdesk team and trained and groomed them.

India. Travelled Extensively In India And To Singapore, Uae, Netherlands, Etc.

Managed implementations across India, resulting in increased sales. Conducted training workshops for our business partners in India, Singapore, Malaysia, Kenya, Holland and USA on our ERP software and tools. Efficient coordination with Sales & Delivery teams to improve business performance and profitability.Led a team of software developers and implementers to create solutions for customers. Prepared proposals and reviewed delivery costs to keep projects within budgets.

Managed a Team of 15 developers for design and development of ERP modules like Manufacturing, Excise, Inventory, Retail Sales, Trading, Accounts, Purchase, Sales and Distribution.Setup our Customer Support Team and managed the same. Trained our support team on client interaction, CRM and implementation.

Developed ERP software with modules for Manufacturing, Excise, Inventory, Retail Sales, Trading, Accounts, Purchase, Sales and Distribution.

Honors Diploma In Systems Management

Bachelor Of Science