Monisha Engineer Email & Phone Number

As the Head of Operations at Tech Mahindra, I specialize in managing and scaling collections, sales, care, and digital operations for various clients, both onshore and offshore. I have expertise in setting by the CXi journey for one of the leading clients and deliver best in class Customer experience across all processes With over 18 years of experience in the telecom services industry, I have successfully led and executed multiple transitions, pre-sales, and campaign strategies, delivering optimal results and exceeding expectations.I am passionate about driving the people first culture and enhancing the customer experience, client relationships, and operational efficiency. I head the Employee Engagement team and empower my staff to perform at their best and achieve their goals. I am also an enterprising leader who leverages my expertise in dialler operations, social media, and campaign management to optimize business growth and cash flow.