Monisha L Email & Phone Number

Bengaluru, Karnataka, India

Addressed inquiries and resolved issues for Venmo users internationally regarding account access, transaction handling, payment processing, security concerns, and dispute resolution.Effectively communicated with customers through various channels, such as email and chat.Consistently sustained key performance metrics including email handling time, contact volume, customer experience (NPS), and schedule adherence.Proficiently utilized PayPal's internal systems and tools to efficiently manage customer interactions and access relevant information.Skilled at managing multiple systems, screens, and tasks during customer interactions.Handled and resolved customer inquiries in a timely manner.

Coimbatore, Tamil Nadu, India

Provided exceptional customer service to customers via live chat and email, addressing inquiries, and resolving issues.Built strong rapport with customers through effective communication.Exhibited excellent problem-solving and analytical skills to swiftly pinpoint customer issue root causes, implementing effective solutions.Effectively multitasked to handle multiple customer chats concurrently, while maintaining focus and accuracy.Provided support to different Amazon teams to meet peak operational needs.Mentored over 12 new hires by addressing their concerns and delivering regular performance updates.