Monisha Prakash Email & Phone Number

Toronto, On, Ca

Dallas, Texas, United States

United States

Dallas

ngDesk: ngDesk is a comprehensive help desk platform which combines automated alerting and ticket management• Developed ETL jobs in Talend to acquire data from NoSQL data sources to SQL database and performance tuning of targets, mappings to increase the speed of the process by 25%.• Collaborated with team members to create data models, developed and maintained documentation• Articulated the results of data analysis by building comprehensive reports and dashboards to identify trends and to facilitate improvement in business processes and increase productivity• Set up automated report bursts to sales team, marketing team and executives every week to track progress• Conducted data analysis to predict the growth and subscriptions of companies to ngDesk• Performed data analysis using various regression, predictive and classification modelling for huge datasets effectively and improved accuracy by 30%.Oil Analysis for Toromont:• Gathered client requirements and identified client’s analytical and reporting needs and presented solutions• Developed complex SQL queries using stored procedures, temporary tables and complex calculated measure using Data Analysis Expressions (DAX)• Interpreted data, analyzed trends to support client objectives to drive business decisions• Acted as a POC for data issues from clients and internal teams and tracked issues through resolution• Developed enhanced dashboards and ad-hoc reports and tested to ensure consistency and accuracySugarCRM Management:• Prepared periodic sales and customer trend reports to determine the success of marketing campaigns, to achieve customer segmentation and formulating sales strategies• Analyzed accounting records and clearly articulated and documented accounting transactions, reconciliations, Aging reports and financial reporting to clients

Bengaluru Area, India

• Gathered, documented and validated requirements as user stories, translated functional requirements to technical requirements.• Worked in a Scrum team environment and participated in backlog review and Sprint planning sessions, following Agile methodology• Collaborated with the development team in design reviews and spearheaded the documentation• Developed test cases, conducted Manual, User Acceptance Testing to ensure client’s needs are met• Spearheaded the issue resolutions while working closely with the development• Analyzed, interpreted data and trends using Tableau to create interactive dashboards and stories• Automated the manual processes, by including VBA programs to automatically update the excel workbooks while decreasing the errors. Valued as a driving factor behind an 8% increase in margins.• Collaborated with technical and business leaders to develop and maintain ad-hoc reports to track KPI’s related to the business performance.

Master'S Degree, Management Information Systems, General

Activities and Societies: Intelligence Analytics Society

Bachelor'S Degree, Computer Science