-Responded to internal and external inquiries from personnel customers and vendors-Conducted research and analysis of loan issues and provided solutions-Provide payoff and loan balances to the customers-Evaluate loan servicing data, research issues along with exceptions, and execute apt change• Order, review, renew and maintain loan payoffs and disbursements.• Review all terms and conditions of loan documentation. • Monitor, and coordinate loan payoffs, disbursements… Show more -Responded to internal and external inquiries from personnel customers and vendors-Conducted research and analysis of loan issues and provided solutions-Provide payoff and loan balances to the customers-Evaluate loan servicing data, research issues along with exceptions, and execute apt change• Order, review, renew and maintain loan payoffs and disbursements.• Review all terms and conditions of loan documentation. • Monitor, and coordinate loan payoffs, disbursements, and demands. • Review completed audit disbursement, loan reconciliation, and reports from specialists. • Ensure all procedures adhere to company policies and government regulations. Show less

• Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions• Quickly answering customer inquiries via phone responding to routine to moderately complex questions and resolving customer issues in a friendly and courteous manner.• Accurately giving the correct information to customers also professionally• Navigating the VL properly and efficiently• process and follow up on secured / unsecured credit card, personal line, and… Show more • Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions• Quickly answering customer inquiries via phone responding to routine to moderately complex questions and resolving customer issues in a friendly and courteous manner.• Accurately giving the correct information to customers also professionally• Navigating the VL properly and efficiently• process and follow up on secured / unsecured credit card, personal line, and loan applications.• Achieved excellent scores in call center performance metrics.• provide digital online assistance for desktop and The Wells Fargo Mobile Banking application• Memorable banking experience assisting with providing business deposit account products (Checking, Savings, CD and ATM / Debit cards) Show less

• Cashed checks and made customer withdrawals.• Efficiently counted money.• Suggested bank products and solutions to clients and informed them of newly available products.• Referred customers to other bank staff for different types of transaction requests.• Received deposits and loan payments and processed them.• Cashed checks and made customer withdrawals.• Efficiently counted money.• Suggested bank products and solutions to clients and informed them of newly… Show more • Cashed checks and made customer withdrawals.• Efficiently counted money.• Suggested bank products and solutions to clients and informed them of newly available products.• Referred customers to other bank staff for different types of transaction requests.• Received deposits and loan payments and processed them.• Cashed checks and made customer withdrawals.• Efficiently counted money.• Suggested bank products and solutions to clients and informed them of newly available products.• Referred customers to other bank staff for different types of transaction requests.• Received deposits and loan payments and processed them Show less