Monisha Ramesh Email & Phone Number

Individual with experience in collecting,manipulating data for data analysis to make data driven decisions.Understanding of platforms for data analysis including sql,R program,tableau and sheets. In my previous role as an Admin Manager, I supervised customer services and collected primary data to enhance customer experiences. I maintained sales data in spreadsheets and leveraged data analytics to drive business growth. My responsibilities extended to managing finances, infrastructure, inventory, and ensuring timely reporting to management. Additionally, I handled daily operations such as appointment bookings, cancellations, confirmations, and inquiries, consistently striving for continuous improvement in customer service.As a Senior Analyst (IBM-AIX adminstartor) at HCL Technologies, I provided comprehensive support to client servers, from installation and configuration to continuous monitoring and user access management. I supported the production environment, ensuring server availability as per service level agreements. I administered AIX clusters, maintained backups, managed failovers in HACMP environments, and adhered to ITIL methodologies. Mentoring junior team members and serving as a subject matter expert in troubleshooting IBM-AIX server-related issues further developed my leadership and technical skills.My past roles have given me a wide range of experience in several fields,setting up for my transition in my career.