• Understanding and communicating functional requirements and conducting impact & feasibility analysis activities and creating / reviewing the BRD and SRS• Preparing Process Diagram, Use Cases, User Stories, user manuals, complete data flow and screen mock-ups• Carrying out review of the application structure and designing database with development and testing teams • Rendering support to development by coordinating and reviewing the Application Design document and Testing Team by reviewing the test cases during development and testing phase• Holding group discussion and meetings with various stakeholders to develop business plans and recommending suggestions and insights • Supporting users during UAT and performing root cause analysis using requirement tractability• Leading the team towards achieving timelines & deliverables and coordinating with client to ensure deliverables are in line with expectationsAccomplishments• Proficient in Agile business analysis and project management methodology

• Perform planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives. Collects metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders.• Work with the developers / designers / testers for implementing the requirements. Clarify client requirements, business needs and project objectives, via feedback sessions and client meetingsPerform requirement gathering and business analysis to define/create the System Requirement Specification (SRS), Business Requirement Document (BRD), Project plan, User Acceptance Test Plan and User Stories (used by client and Quality Assurance for user acceptance and functionality testing). • Work with the developers / designers / testers for implementing the requirements. Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings. • Manage change requests, organize product demonstrations, providing user training and address business queries. Monitor the progress of the projects and provide periodic updates to the client.

> Support Engineer working with a ten member team on providing technical assistance to customers using “Netgear” product. > Guide customer to configure router, port forwarding & triggering, firmware upgrade. Supported netgear wifi adapter, range adapter, cable modems and router, DSL modems and router, powerline, switches. > Documenting customer details, issues and troubleshooting steps in FRED.> Troubleshooting customer issue and taking remote control to fix it.> Convincing out of warranty customer to buy premium tech support .Supporting all third party networking devices for premium customers.