- Directed refreshment sales, cash handling, and financial reconciliation, guaranteeing precise records- Coordinated ticket scanning, program distribution, and seating for 3,500, raising efficiency and satisfaction- Supervised auditorium events, coordinated staff, managed schedules, and enhanced customer value

- Monitored financial product management for FH app/website, working with ROLB and risk management teams on new devs- Led projects for new enrollment forms, OTP screens, demos, improving UX/security and marketing for 150K clients- Applied Jira/Confluence platforms and agile business architecture to write and test user stories, establishing organization

- Utilized Epic to scan paperwork, schedule appointments, manage emails/faxes, and check out hearing devices- Leveraged data to organize and order inventory weekly, handling efficient administrative operations- Performed clerical duties, including patient record management and handling communications

- Organized events for 100+ people with Shelby County Sheriff’s Dept, fostering positive community relations- Developed and maintained sheriff's office website, enhancing community access to resources and information- Supported youth program, Explorers Academy, promoting safety and trust with community and officers