Suzanne Tucci Email & Phone Number

Gloucester, Ma, Us

Greater Boston Area

· Consistent problem solving to meet and exceed client expectations and increase customer base while implementing M2M technology and directly managing largest clients, including colleges/universities, micro market and dining partners. · Negotiated 10-year contract with Harvard University, 5-year contract with Tufts University, 3-year contracts with Northeastern University and Berklee College of Music, and Contract Extension at Boston College, retained and expanded business with Next… Show more · Consistent problem solving to meet and exceed client expectations and increase customer base while implementing M2M technology and directly managing largest clients, including colleges/universities, micro market and dining partners. · Negotiated 10-year contract with Harvard University, 5-year contract with Tufts University, 3-year contracts with Northeastern University and Berklee College of Music, and Contract Extension at Boston College, retained and expanded business with Next Generation’s largest dining partner, Aramark.· Converted existing vending clients to micro market clients, increasing sales by over 50%. Show less

Gloucester, Ma

· Created a healthy fish offering for the National School Lunch Program working with USDA/AMS; expanded current CN product line, increased sales to schools.· Developed and marketed NSLP item #A747, received firm orders from schools nationally within 12 months of initial USDA contact, six months ahead of Good Harbor schedule; an unprecedented record for USDA. · Devised and marketed the only whole-grain option for schools, expanded school sales to include new markets in several western… Show more · Created a healthy fish offering for the National School Lunch Program working with USDA/AMS; expanded current CN product line, increased sales to schools.· Developed and marketed NSLP item #A747, received firm orders from schools nationally within 12 months of initial USDA contact, six months ahead of Good Harbor schedule; an unprecedented record for USDA. · Devised and marketed the only whole-grain option for schools, expanded school sales to include new markets in several western states, achieved an outstanding 23% increase in school sales. Show less

· Oversaw $24mil portion of P&L using Six Sigma methodology and Continuous Improvement practices.· Managed consolidated customer service center, development of equipment purchase and refurbishment hub, management and personal development of 100+ union and non-union service employees in 13 locations.· Delivered P&L cost savings of $900K annually through productivity increases in service repair and reductions in percentage parts out of stock.· Reduced yearly capital expenditures by… Show more · Oversaw $24mil portion of P&L using Six Sigma methodology and Continuous Improvement practices.· Managed consolidated customer service center, development of equipment purchase and refurbishment hub, management and personal development of 100+ union and non-union service employees in 13 locations.· Delivered P&L cost savings of $900K annually through productivity increases in service repair and reductions in percentage parts out of stock.· Reduced yearly capital expenditures by $500K via creation of equipment refurbishment and purchasing hub.· Directed cross-functional teams to achieve 96% customer on-time delivery, contributing to 3-4% annual growth in fountain sales, continued to develop and train all MEM employees in best practices achieving a 99% employee retention rate. Show less

· Implemented a new organizational structure with a consolidated customer service center, geographical account-ability by service technician, fused equipment repair service centers, dedicated parts and service technician roles, and development of cross-functional equipment delivery teams. · Retrained 100+ employees on best practices, SOPs, and measured accountabilities. · Achieved 100% acceptance of new roles and accountabilities, and established individual and facility baseline… Show more · Implemented a new organizational structure with a consolidated customer service center, geographical account-ability by service technician, fused equipment repair service centers, dedicated parts and service technician roles, and development of cross-functional equipment delivery teams. · Retrained 100+ employees on best practices, SOPs, and measured accountabilities. · Achieved 100% acceptance of new roles and accountabilities, and established individual and facility baseline measurements for Continuous Improvement focus. · Conducted weekly Continuous Improvement meetings to address better processes and achieved 22% increase in service productivity in first six months after implementation. Efforts received national acclaim and promotion to division manager. Show less

· Developed Key Performance Indicators by line to define and measure production activities, developed baselines and action plans with union personnel to achieve continuous improvement against measured objectives, charted and posted daily results, and conducted monthly CI meetings to discuss progress.· Implemented employee “gain-sharing” program to drive case/shift efficiency, conducted cross-functional meet-ings with maintenance, warehouse, and quality to share and discuss measured… Show more · Developed Key Performance Indicators by line to define and measure production activities, developed baselines and action plans with union personnel to achieve continuous improvement against measured objectives, charted and posted daily results, and conducted monthly CI meetings to discuss progress.· Implemented employee “gain-sharing” program to drive case/shift efficiency, conducted cross-functional meet-ings with maintenance, warehouse, and quality to share and discuss measured objectives. · Achieved average annual reduction in cost/case of .032 or $700K through 6% decrease in equipment downtime, 4-5% reduction in equipment changeover time, 1-2% increase in product yield, and an overall 3-4% increase in production efficiency. Show less

Irvine, Ca

· Designed production and warehouse consolidation plan for the Seattle Bottler effectively driving a .04-.05 reduc-tion in cost/case, and up to $4mil in reduced capital expenditures. · Created warehouse layout and design plans for several bottlers employing best practices from PBG facilities and creating opportunities for a cost reduction up to 7%. · Performed production efficiency audits for bottlers and highlighted cost savings opportunities of .02-.03 per case in each facility.

Mba, Business Management

Bs, Chemistry