Experience in implementing and improving planning processes.Improving demand managment process S & OP.Logistics managment and outsourcing.

Accountable to provide strategic direction for the organization’s operational functions as head of operationsExecutive responsibility for the day-to-day running of the following departments:o Sales administration, Production, Logistics, Supply chain, Purchase, WarehouseEstablishing procedures and processes to ensure smooth functioning and providing timely operational information and assistance to the CEO.o Successful outsourcing of logistic department delivering an annual save of 20% the first year.o Successful implementation of sku’s rationalisation process o Complete reorganization of customer service. Implementation of new procedures, database cleaning, which led to a noticeable improvement in the quality of the customer service to the satisfaction of our customerso Successful Implementation of a new customer hierarchy. o Analysis for the implementation of a new ERP.

Accountable to provides strategic direction and daily tactical support for an organization’s supply chain function. Including creating supply plans, monitoring sales forecasts to identify any effect on the supply chain, implementing waste reducing strategies, and developing supply chain management procedures, develop vendor relationships, negotiate with suppliers to minimize raw materials and transportation costs, and develop processes to track performance.

Accountable for the improvement of the demand planning processes for maximum efficiency, and post sales customers satisfaction by ensuring products were delivered on time in full across Europe. (17 markets, 450 sku’s)o Significant improvement of sales forecast accuracy across European Markets. + 17 % forecast accuracy increase in one year.o Introduction of performance KPI's to identify opportunities for improvement and to bring high standard of service to our clientso Successful implementation of APO in different Markets (France, Poland, Russia)o Successful Agent forecast process implementation o Significant decrease of obsolete stock and shortageso Supporting successful the implementation of product segmentation and Stock level agreement strategyo Supporting European Market for traceability implementation

Accountable for managing a Customer Service team of 4 employees and ensuring the company delivers the highest level of customer service possible. (800 Customers)Accountable for managing and coordinating all activities related to the sourcing and procurement of Wine & Spirits products.Accountable for managing of 3rd party Transport and Warehouse providero Created and implemented a new logistics and Distribution strategy delivering an annual saving of 10% in one year.o Restructured the customer services & supply chain department to improve efficiency and productivityo Acted as Customer Service and Supply Chain lead, including concept design, for the SAP and APO implementation projects. Projects took 14 months for successful completion.o Successful implementation of EDI messages with 3rd Party and Customers

Support Sales Director in daily business and coordination of all forecast, replenishment, inventory management and sales activities.