Monojeet Sarkar Email & Phone Number

India

Windows/LINUX Patching || Vulnerability Management || Hardware Asset Management || Software Asset Management || Cmdb Management || SharePoint development

Kolkata, West Bengal, India

Overall business experience of 12+ years in IT Enabled Services. I have had the opportunity to work on challenging assignments in the field of Transition of work experience in various phases of Win 10 servicing (1803 & 1909), software distribution Life cycle (staging, testing, mass deployment (dynamic - query-based), System Administration, SMS/SCCM Management, Patch Management, Change Management, Incident Management, Asset Management, Areas of experience are Software Distribution, Patch Management, System Administration , Adaptiva Management, And SQL Reporting.Procurement and various aspects of Customer Management. I have managed voice and non-voice Technical Helpdesk projects across various services and geographies. Most part of my experience comprises of Technical Services, managing services of Internet Service Providers, desktop support and Independent Software Vendors.Skills: Operations Management, IT Procurement & Contracting, Vendor Management, Client Handling, Transition, Remote Technical Helpdesk Design and Delivery.

Gurgaon, India

Enhanced technical skills & expertise on Change Management, Incident Management, Asset Management, Patch Management, System Administration , Adaptiva Management, Operations Management, IT Procurement & Contracting, Vendor Management, Client Handling, Transition, Remote Technical Helpdesk Design and Delivery.

Noida Area, India

Lead the team to meet business objectives by developing talent• Work with seniors/stakeholders to improvise existing and design new processes• Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively manage to resolution.• Monitor and track expenses and preparing the Budget.• Manages costs, schedules and quality by overseeing project deliverables. Ensures schedule and budget are met.• Effective Communication for both internal and external stakeholders & developing strong working relationship between the team and onshore business partner.• Prepares statements of work for project engagements and monitors performance to ensure that project commitments meet contractual specifications.• Open up new client Line of Business (LOB) and functional executive relationships, help establish new engagements and assist with deal closure• Provides direction with regard to timeliness and completion of project objectives.• Providing consistent improvement in employee satisfaction & customer survey scores.• Ensure self & team's Compliance to company- s/ group's policies & procedures

Gurugram, Haryana, India

Starting & streamlining Iyogi process in different vendor locations like IBM Kolkata, Chandigarh etc and ensure end-to-end closer & Transition.• Agreeing project objectives• Representing the client's interest• Providing independent advice to the management of projects• Organizing the various professional people working on a project• Risk assessment• Making sure that all the aims of the project are met• Making sure the quality standards are met• Using the latest IT to keep track of people and progress• Recruiting specialists and sub-contractors• Monitoring and helping the team to ensure guidelines are maintained• Keeping a check on accounting, costing and billing• Provide the team with a vision of the project objectives• Facilitate problem solving and collaboration• Strive for team consensus and win-win agreementsOverall business experience in IT Enabled Services. I have had the opportunity to work on challenging assignments in the field of Transition, Business Development, Operations, Procurement and various aspects of Customer Management. I have managed voice and non-voice Technical Helpdesk projects across various services and geographies. Most part of my experience comprises of Technical Support Services, managing services of Internet Service Providers, desktop support and Independent Software Vendors.Skills: Operations Management, IT Procurement & Contracting, Vendor Management, Client Handling, Transition, Remote Technical Helpdesk Design and Delivery and bit of Pre-sales, People Management, Change Management, Incident Management, Asset Management, Areas of experience are Software Distribution, System Administration , and managed 250+ span and awarded as best people manager.

Gurugram, Haryana, India

real time management, MIS reporting, schedule planning, IEX, bluepumkin