Monroe Knowles Email & Phone Number

220 Phlox Ave.

Lead and manage a team of over 25 direct reports. Strategize, build out, and scale all teams and processes within the Service Department. I am a Client Satisfaction focused individual. Maintained a 99.0 positive CSAT average from 7/17 till 9/22 over 18,740 reviews with 99.2% being great, 0.6% being neutral, and 0.2% being negative with a 61.8% response rate.

New Orleans, Louisiana, United States

Maintain ConnectWise Manage and Automate ServersManage assets and client servicesCreated many SOPs and managed client data

Sherman/Denison, Texas Area

• Contracts with municipalities, attorneys, and school districts
• Build, repair, and maintain computer/network software and hardware as well as disaster recovery for businesses and residential clients
• Specialize in detection and removal of computer adware, spyware, malware, viruses, trojans and rootkits
• Provided training on Windows software and proprietary software

Sherman/Denison, Texas Area

• Assist employees with the Win7/Office 2010 migration Install/Repair software Diagnose and resolve computer issues Teach employees the new features Windows 7 and Office 2010 Assisted with inventory control

Howe, TX.

• Worked directly under the Technology Director and assisted in the supervision and management of Howe ISD’s information technology systems
• Coordinated support between hardware and software vendors and the campuses
• Assisted in initiating purchase orders and compiled cost estimates
• Helped oversee and manage technology staff, student technicians, teaching staff, and computer lab personnel
• Developed and provided computer training to administrators and faculty
• Systems analysis and repair of computers, printers, tablets, smart/white boards, phones, and other technology equipment

Sherman/Denison, Texas Area

• Built and managed the internal website for Security
• Created over twenty-three sub websites for different internal uses
• Moved all paper forms online

Bachelor Of Applied Arts And Science - Basc, Computer/Information Technology Administration And Management, 3.61

Activities and Societies: Texas A&M Dean’s List, 2009 – 2011Bachelors of Applied Arts and Sciences Advanced Technology/Management Degree.

Associate Of Applied Sciences - Aas, Computer And Information Sciences And Support Services, 3.41

Specialized in Information Technology, Computer Science, Computer Maintenance, Electronics, and Computer Networking areas. Contributed to.